The Most SHOCKING Call I've Ever Had!!!
I just had a customer who called in for the nearest payment location. Simple enough, right? I check his address and find a location about a mile from his house.
He then says to me, get this, "Y'know, I just left for their customer service, and you guys are 400 times better. Thank you."
Fellow Cingular reps, you can understand my shock. I had to take a moment to gather myself before thanking the customer. With all the CSR bashing we see on Phone Scoop and hear from customers all day, we rarely hear an actual compliment for the job we do.
Wow.
He then says to me, get this, "Y'know, I just left for their customer service, and you guys are 400 times better. Thank you."
Fellow Cingular reps, you can understand my shock. I had to take a moment to gather myself before thanking the customer. With all the CSR bashing we see on Phone Scoop and hear from customers all day, we rarely hear an actual compliment for the job we do.
Wow.
...
Let me correct my post, I had a typo:
repCB said:
I just had a customer who called in for the nearest payment location. Simple enough, right? I check his address and find a location about a mile from his house.
He then says to me, get this, "Y'know, I just left (another wireless carrier, I'm not going to bash their name) for their customer service, and you guys are 400 times better. Thank you."
Fellow Cingular reps, you can understand my shock. I had to take a moment to gather myself before thanking the customer. With all the CSR bashing we see on Phone Scoop and hear from customers all day, we rarely hear an actual compliment for the job we do.
Wow.
...
