So they start this new thing at work. Pre-approved undertime. Great a whole day off you can ask for 7 days in advance.
Guess who's not eligible...yup that would be me. I work too late of a shift.
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Are they just starting undertime in your callcenter?
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They just started it 2 weeks ago. We used to get it as ATTWS but because of our end times and that we work all day we don't get it.
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What market is the customer in and do youhave speed dial?
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Oh you must have gotten rid of your prepaid customer, time moves so strangely in a call center.
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Lol I feel bad for him too....the rep that took over is soooo incompetent. You haven't posted in like an hour babe. You keep leaving me and I miss you 😢
The customer was in ohio and I have no idea if we have speed dial.
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repCB
Jun 20, 2005, 4:09 PM
You must be former Blue also. Sucks that you cant get undertime though. They rarely let my shift get it (8:45 - 5:45, they only usually offer it up to 5:00) but I did manage to get a FULL DAY of pre-approved undertime last week.
Needless to say...W00T! 😁
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They are offering that in schaumburg but they always tell me no.
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They just don't reply to me....
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Im a prior blue rep whoe used to get UT all the time ever since I have become an Orange rep I have never gotten UT and it pisses me off. I too have never gotten pre approved UT either and dont think I ever will simply because I work the late shift 😡
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I work the late shift to and I just sent a request for undertime. Pray for me Pray for me
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I have had a UT request submitted for today for 3 days.....we have 35 reps available and they STILL aren't giving it to me. We work late shift we will never get it. I worked the same shift as ATTWS and got it ALL the time.
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repCB
Jun 20, 2005, 4:18 PM
Welcome to the New Cingular.
Bend over and get ready, because they're raising the bar. 😡
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Yep that is exactly what is going on. I do not like it this way ever at least they could take me out for a drink first and lie and say they care about me.
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I think I might just start requesting random days off, in essence, undertiming myself on days about a week or two in advace
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Can somebody explain to me what the heck is Undertime??
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You choose to leave work early either un-paid or using vacation. It doesn't count against your occurances and it depends on the call volume.
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oh we call that e time here
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We call it VGH. Volunteer Go Home =)
I call it Early Release 😁
OF course I can't get it anymore since I'm on a CAP 😢 😢 😢 😢 😢
Hey do you guys have to be hitting AWIT for the day that you want to leave early for? Causes thats one of the requirements at my center
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Nope! We just have to be eligible (no meetings, trainings and have been on the floor long enough and not have a late end time)
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Damn your lucky!
We can't ask for it days in advance. Gotta sign up the day you want to go.
Then we can't have training or be on a CAP. Plus we have to work at least 3hrs of our shift. THen we have to be hitting AWIT before they let us go. Oh and they only send people home if there are hours available ☹️
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If we request it that day we have to be there 30mins before. But now we can request it 7 days in advance for the entire day.
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ours differs team by team , usually 1 or 2 per team if it is available, my old team used to lottery draw until everyone had a turn then it would reset(fair policy){
more chance of going if havent been picked in a while}), new team, enters into every draw, so sometimes same people go(luck of draw with full amount of team members each draw){less chance of going if havent been picked in a while}
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