On a happy note
I'd like to stop for a moment to actually give CS reps, blue and orange, a big pat on the back and a thank you! It seems like all I ever seen in here is people bashing customer service. Seems to me that all people remember are the bad instances. Yes, unfortunately, bad reps to happen, but they're usually not there for long and frankly I don't think we give CS enough credit.
These people are human beings like the rest of us, and they're subjected daily to things that most of us would quickly leave a job if presented with. It's a high stress job and we should expect them to have to vent occasionally and sometimes even they have bad days. But I'm willing to bet, despite all the negative emotion around here that about 70-80% of all of th...
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These people are human beings like the rest of us, and they're subjected daily to things that most of us would quickly leave a job if presented with. It's a high stress job and we should expect them to have to vent occasionally and sometimes even they have bad days. But I'm willing to bet, despite all the negative emotion around here that about 70-80% of all of th...
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Why thank you. I really don't think you guys get enough appreciation. You just get yelled and bitched at all day and for all the stuff you do right there's never any recognition.
And although I doubt I'll ever be routed to your center (I'm in a CARE market) I'll scream if I ever get answered by Shay.
And although I doubt I'll ever be routed to your center (I'm in a CARE market) I'll scream if I ever get answered by Shay.
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Ya know considering how buggy CARE can apparently be, I wish I were in a Telegence market too.
Not to mention all the nice people on here seem to be in Telegence markets instead of CARE. âšī¸
Not to mention all the nice people on here seem to be in Telegence markets instead of CARE. âšī¸
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disturbed1 said:
Why thank you. I really don't think you guys get enough appreciation. You just get yelled and bitched at all day and for all the stuff you do right there's never any recognition.
And although I doubt I'll ever be routed to your center (I'm in a CARE market) I'll scream if I ever get answered by Shay.
Believe it or not, I got a call from a rep that was helping out an agent from this forum... And we are in two different markets... I'm in Care, the agent from Telegence... It was great after we figured it out...
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Boy that gives me faith in the call routing systems. lol
Seriously, I don't know if the CARE systems are just that buggy or if it's poor training, but sometimes it seems that I know more about CARE than the rep who's "helping" me....and I've never even laid eyes on the program.
Seriously, I don't know if the CARE systems are just that buggy or if it's poor training, but sometimes it seems that I know more about CARE than the rep who's "helping" me....and I've never even laid eyes on the program.
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You're probably right. I rememeber in training we spent a whole day learning how to change an address and only a few hours changing a rate plan. Most of the calls I get are from reps who just do not know care.
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????? An entire day on an address and only a couple of hours on a rate plan? Do you actually get that many more change of addresses? I'm so tempted to change from sales to a call center....but there's only one in my area and it's Blue Business customers. Plus I hear they're downsizing.
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I'm thinking about going to a store. I just don't want to get to a store and make the same or less than what i'm making now, which isn't much...
But yea, we had a really good trainer, taught a lot, but as far as hands on with Care, it was limited... mostly bill viewing and how to change names and address'... but all is good now, i have tier 2 market support access, so there isn't much I can't do in care now... (as far as billing)
But yea, we had a really good trainer, taught a lot, but as far as hands on with Care, it was limited... mostly bill viewing and how to change names and address'... but all is good now, i have tier 2 market support access, so there isn't much I can't do in care now... (as far as billing)
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awe he's just kissing up so we'll help him more. just watch you'll get a phone call one day. "i know you'll help me (wink wink) i'm disturbed." đ¤Ŗ đ¤Ŗ đ¤Ŗ
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Here here I agree. I am NOT a rep but as a loyal customer I hope my thanks means something to you angry bastards! đ
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