Then you should have told them to rerate it. The systme doesn't allow us to backdate (trust me I tried)

By the way if I sound rude I don't mean to. Im typing in between calls and we have calls backed up today.

Hey Shay, how did you get into the lounge the other day?

lmao im not sure....I guess the new comp I use lets me into it.

A long time?? That's why I had a couple things backdated just last week, right?

No need to be a smart @ss about it. In my market, I have not been able to have it done for 7 or 8 months.

maybe it was tdma , your older account, in which case our system backdates(older technology), GSM systems, as far as i know are current date or future date oriented

I was actually told in training in august of 2003 never to backdate...it'll go through properly for monetary billing, but the minutes won't go through right. Hence why we're not supposed to backdate. I highly suspect you'll have some billing problems with your next bill if it was recently backdated. The person that originally backdated you was the mistaken one.

This is so weird--at TMo up until last month we couldn't backdate, then upgraded to a newer version of the software that allows backdating and also rerates minutes and charges all by itself, it be da bomb! Of course, for policy we don't OFFER backdating unless it's already gone nasty, but it's really nice not having to set followups for bill drop to rerate manually. So far it's working great, except for braindead reps who backdate rate plan changes without checking first to see if the current usage supports the new rate plan--one poor lady traded in 24.00 in roaming fees for 650.00 in overage! 😳 Luckily, she called in on the last day of her bill cycle so we could fix it, but man I sure wanted to slap that rep off his chair... 🙄

....Aleq you need to handle my parents account. 😛

THAT sounds ominous! What's up with it?

Its not really the accounts that is the problem its the phones. I think its just because they bought Moto's (thats my opinion) but they have traded the sim cards like 3x and they get NO reception anywhere, not in the house not out of the house nowhere. Mine is a nokia 3595 (long story why I have a T-mo phone and work for Cingy) but it works almost everywhere I have no issues with it.

I think you hit it with the Moto thing--I detest those things with a white hot passion and I cringe every time I process an upgrade order for one! Have you tried your SIM in their phones and vice versa? That right there would pinpoint the issue...

My step dad's I have and it works fine in mine and my bro's. But not my mom's. I can't stand their phones and I told them not to get them but now they are stuck with them.

Well, at least they don't have that long to wait before they can upgrade! 😛

How not?

Can't be any longer than 11 months with TMo until next upgrade discount reaches maximum, assuming they aren't on a tiny rate plan... 😉

Im eligible but I like my durable lil nokia.

Eh, so get something else and give it to one of your parents! Or check out that new 3220, it's way cute and pretty cheap with the MIR, 69.99 with contract... 😉

lmao are you sure you're in customer care and not sales?

There's a difference?! Oh yeah, I don't get commission... 😉

there is no way you had anything backdated... Our systems arent set up to do this, so unless you called some magical department theat can do things that we cannot from customer service youre full of sh*@

Perhaps the fact that I quoted specific text in Jldnr77's post and commented on that confused you - though - if that is the case - I am also confused how you are capable of even asking that question here. 🙄

Please remember to consume oxygen as you raise the bar. 😳

I understand what you said, I just don't get people like you in here. We help eachother out in here. We don't need someone like you coming in here and just telling everyone how cingular isn't up to your standards and posting long posts about who you can talk to if you have a problem. You think that all those people you just listed in your post on the other thread are going to care if a customer e-mails them about a problem??? Everyone needs to take the proper steps in customer service, and that is what they are going to tell you to do. I just hate reading stuff in here when I have to waste my time reading posts like yours to get to the important stuff.

Considering you reference backdating and the inability to do so in your response to me - I think it is clear that you in fact did not understand. Good try at recovering - though unsuccessful.

We don't need someone like you coming in here and just telling everyone how cingular isn't up to your standards and posting long posts about who you can talk to if you have a problem

I see. So the people who come here and ask for such information after having exhausted possible avenues - only to be berated or dismissed - have no use for such information - solely because of your decry? Interesting.

You think that all those people you just listed in your post on the other thread are going to care if a

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No actually. I did understand. In all of the posts that I have read of yours, you obviously are not a fan of the company. He called the reps "idiots", which is not the issue, because there are plenty out there. But your response to that saying that it is typical, is BS. Every company has reps that are ignorant, not just this one. I come across plenty of very helpful and very knowledgable reps everyday. Its like you assume that evey cingular customer is in need of assistance and dislikes the service and you come in trying to be the hero. That is not true. I could care less about what you post. It is a waste of my time not because it takes so much time, but because I could care less about what you have to post if it is always going to...
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Also, just to specify, I posted that because it is surprising. I hardly ever get a customer service rep who can't help me, and I VERY RARELY get one that acts like such a retard....and two in a row like that honestly kinda scared me....I was hoping they hadn't outsourced customer care...lol

No, they are still there. I think that it is mostly newbies. It seems like I have had alot of new reps answer my calls lately. I dont understand why they are hiring new people if they are, but oh well.