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Why are "Call Restrictions" Missing from my Phone?

karmalaw

Jun 20, 2005, 3:55 PM
My Nokia 6230 is supposed to have call restrictions (it's a menu item that lets me do, among other things, program in numbers that will get routed directly to voicemail -- effectively blocked from making my phone ring - it is a phone based feature, not a service based feature according to what I have been told).

The owner's manual (page 30) and the nokia website both indicate the phone has "call restrictions", yet the menu item is missing from my phone. When I check at the Cingualr store, ALL of the nokia GSM phones have their "call restrictions" menu missing.

I called Nokia. Nokia says "Cingular removed it". I called Cingular. Cingular says "we did not remove it". So I call Nokia again. They inists Cingular "removed it". I went ba...
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Jldnr77

Jun 20, 2005, 4:00 PM
Get the unlock code for your own phone...that should open up everything.
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karmalaw

Jun 20, 2005, 4:14 PM
that's what i've been told... now I just need to find that code...
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cocosma

Jun 20, 2005, 4:16 PM
good luck if you're under contract.
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franchisedrep

Jun 20, 2005, 4:19 PM
you will need the subsidy unlock code. cingular would have it, buts its going to be like pulling teeth to get that code. 😁
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karmalaw

Jun 20, 2005, 4:20 PM
Hmmm

I'll get my forceps and dynamite out.
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franchisedrep

Jun 20, 2005, 4:22 PM
it will take probably around 2-3 months to get that code you can find them on the net but it may be costly.
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karmalaw

Jun 20, 2005, 4:19 PM
I am under contract.

But, this phone was purchased just as I renewed my 2 year contract and migrated from AT&T.

And, contracts entered into based upon material misrepresentations are subject to being rescinded. 🙂
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franchisedrep

Jun 20, 2005, 4:20 PM
that wont happen cingular sells airtime not phone features. as long as the phone works. thats all that matters
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disturbed1

Jun 20, 2005, 4:27 PM
he's right. It's a phone dependant feature and therefore it's not up to Cingular to guarantee that it works. They may also be able to say that it was removed for reasons related to quality of service or incompatibility....not likely, but possible.

The best way is to get the unlock code. If you've been in good standing with Cingular for 90 days continuous and/or purchased your phone at the MSRP (not the contract prices) you're eligible for unlocking regardless of what anyone says. If not, then there are some places that will unlock for you. I know of one in MI if you're nearby that does it for $5.
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franchisedrep

Jun 20, 2005, 4:30 PM
yep hes right too. thats disturbed for the back up lol
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karmalaw

Jun 20, 2005, 4:34 PM
meanwhile, thank you for the info on the phone unlocking -- as soon as I get my 6230 replaced (it's locking up and freezing several times a day), then I will get it unlocked.
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Correction

Jun 20, 2005, 4:24 PM
Won't happen. Cingular never told you it had Call restrictions. You said yourself that you looked at the owners manual on Nokia's website.
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karmalaw

Jun 20, 2005, 4:32 PM
no -- I looke dat the owner's manual in the store before I bought the phone -- it's in the owner's manual Cingular sold ne with the phone.

And, quite frankly, if Cingular is tampering with the features of a specific model phone -- then they have a duty to properly disclose that the phone being sold to me is not a "full" version of the phone.

Cingular might be in the customer DISservice business, but they won't fare well in court should someone decide to take it that far.
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disturbed1

Jun 20, 2005, 4:39 PM
Verizon's facing similar charges with it's disabling of BT functions and then advertising a BT phone. It's unlikely that they'll lose the case even though the common conception of a BT phone is one that supports data transfer too. Aside from having crack legal teams to deal with this type of thing, the misrepresentation thing usually doesn't hold up in court from what I understand simply because they are selling service not features. If Cingular has a decent reason not to include that particular phone feature in the models they sell it's very likely that a court will uphold thier right to do so.

I'm a big proponent of writing a carrier specific manual if you're going do differ the carrier branded phone from the unlocked version. But I...
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karmalaw

Jun 20, 2005, 4:44 PM
the Court will uphold their right to do so, but they are under a duty to disclose.

failing that, a customer has actionable rights after purchasing equipment that is missing elements.

All the hype about only selling service is just that - hype -- I have a receipt for a phone -- not for service. So I have all of the same rights as someone who purchases the phone from any other vendor.
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karmalaw

Jun 20, 2005, 4:45 PM
I guess I should be more clear -- if they had disclosed the missing feature(s), then they are within their rights -- absent that disclosure, they have infringed upon my rights. 🙂
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disturbed1

Jun 20, 2005, 4:51 PM
According to the letter of the law you're right. And don't get me wrong, I'm not arguing with you, you should have all the features that your phone is originally constructed with. But let's also keep in mind that the carrier has the right to do things like restrict the phone's capability to utilize other networks. Most people would consider that a big feature of GSM phones. If they have the right to restrict that big of a feature (and most carriers don't say anything about a phone being locked or not as evidenced by the large number of folks who reply "huh?" when you ask if their phone is unlocked) then why wouldn't they also have the right to restrict other, minor, features and not disclose?

For that matter why would they remove cont...
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karmalaw

Jun 20, 2005, 5:00 PM
I think they remove things, because in the past they've gotten away with it.

but, that might be changing. 🙂
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disturbed1

Jun 20, 2005, 5:04 PM
I'm just sayin that it's easier and less costly to avoid any litigation as a private citizen. Now class action suits are a whole different game.

And rest assured that if a carrier has decided to remove or block something on a piece of equipment, they've already thought up some reason (be it reasonable or not) to justify thier actions.
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karmalaw

Jun 20, 2005, 5:06 PM
oh I'm sure they'd think of something.

meanwhile, I'd like them to think about why the sim card and my phone are not living happily ever after and my phone keeps freezing.,
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disturbed1

Jun 20, 2005, 5:07 PM
I get that out of Nokia's a lot. A hard reset usually remedys it immediately...but then again it doesn't keep it from happening again.
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karmalaw

Jun 20, 2005, 5:25 PM
The hard reset is very difficult to do going down the freeway at 65 mph. 🙂
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Aleq

Jun 21, 2005, 11:02 AM
TMobile doesn't support fixed number dialling on Samsungs, because it's SIM dependent and our SIMs aren't programmed for it, and recently we had to dump all the embedded games in the Siemens CF62T because they were causing memory leaks and making the phone freeze up. It's not terribly unusual to find features of a phone that don't work with a given network because there isn't any standardization of network parameters and manufacturers market the same phone models to many different carriers. If it's a matter of the network not supporting a given feature, and it sounds like call restriction is probably one of those (we have phones that are capable, but our network doesn't know how to accomodate it either) it's fairly useless beating your head...
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BlueHFX

Jun 21, 2005, 12:50 PM
karmalaw said:
no -- I looke dat the owner's manual in the store before I bought the phone -- it's in the owner's manual Cingular sold ne with the phone.

And, quite frankly, if Cingular is tampering with the features of a specific model phone -- then they have a duty to properly disclose that the phone being sold to me is not a "full" version of the phone.

Cingular might be in the customer DISservice business, but they won't fare well in court should someone decide to take it that far.


If you read you Owners manual here is the link

http://nds2.nokia.com/files/support/nam/phones/guide ... »

It says some features cam be limited removed as per request of the carrier and some features wo...
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karmalaw

Jun 21, 2005, 3:15 PM
I think you missed the first post -- I DID contact my "service provider" -- they tell me that they did not remove call restrictions from my phone (and my account is even noted with this salient "fact").

I asked when I bought the phone - I was told it had call restrictions (and why would I suspect otherwise when my AT&T TDMA nokia phone had them and they worked beautifully?).

I asked at the CINGULAR (not an agent store) store -- I asked CINGULAR CUSTOMER (dis)SERVICE - they claim it should be there.

I speak with Nokia and they tell me CINGULAR HAD IT REMOVED.

I speak with CINGULAR again and they insist that they did not have this feature removed.

I go back to the store -- the guy at the store has an IQ of a kumquat and the atti...
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BlueHFX

Jun 21, 2005, 11:36 PM
karmalaw said:
I get a BLUE customer service rep on the phone -- he confirms that Cingular had the feature removed, but can't say why. He also tells me that it will work if I can get it put back into my phone.

So... it WILL go back into my phone.



even if the features are back on the phone they may not be supported big thing about blocking roaming is since on national plan there is no roaming. and technically speaking if your are off your him SID or equivalent it can be roaming you you cannot use your phone regardless if you are using your carrier. you have to remember these are features that Cingular does not support to be used this way. So even if unlocked they may not work. to block international ...
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karmalaw

Jun 22, 2005, 6:04 PM
but you see -- blue knows and orange is clueless.

call restrictions allows me to block numbers that are programmed in

i.e. the fruitcake brother of one of my clients comes unscrewed sometimes and will dial my cell phone repeatedly (i.e. every 4 seconds). On my nokia tdma phone I program his number into my phone via "call restrictions" and when he calls, he is routed directly to voice mail -- never having caused my phone to ring.

It's a rather lovely feature to have and use...
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BlueHFX

Jun 23, 2005, 8:24 AM
karmalaw said:
but you see -- blue knows and orange is clueless.

call restrictions allows me to block numbers that are programmed in

i.e. the fruitcake brother of one of my clients comes unscrewed sometimes and will dial my cell phone repeatedly (i.e. every 4 seconds). On my nokia tdma phone I program his number into my phone via "call restrictions" and when he calls, he is routed directly to voice mail -- never having caused my phone to ring.

It's a rather lovely feature to have and use...


Yeah that feature would work as long as call display is working, but the rest of the features such as blocking all incoming calls block calls while roaming and blocking internationals calls may not work since...
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