yeah a cust says, QUOTE"i was talking to a rep about my plan ...Yada yada ya...and they were gonna change some stuff...Yada yada ya...so can u make the changes on my bill? they were gonna change to cingular or sumthin'... can i get a cold cut trio on a 12 inch extra cheese...?"YES he actually said "Yada yada ya"...then i had to look into the notes, and as i explaind the changes that were made he asked me to reperat it 4 times, each time completely ignoring me and re-ordering his sandwich 😡 👿 i let his call drop called him back, same thing, so i didnt call back the second time, he can call when lunch isnt so pressing...