Life as a CSR
I would like to give a big shout out to all of the customers who have made my day a complete hell. I came in thinking this would be a great day, and right out of the gate I get a person screaming at me that her service has been horrible since Cingular took over AT&T Wireless. I have had nothing but whiners and complainers today. I know Cingular is not perfect, but comeon people, you need to take just a little responsibility for your service.
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Weren't you also the one who said that Cingular should raise the ETF?
So - wouldn't that mean taking responsibility for that service would be incredibly costly if they were past their buyer's remorse period if you had your way?
So - wouldn't that mean taking responsibility for that service would be incredibly costly if they were past their buyer's remorse period if you had your way?
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It sometimes feels like most customers smoke it. Atleast from some of the responses I get from them.
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alarm goes off
open your eyes and wish you could die in your sleep rather than going to work
drag yourself out of bed and mayyybbee have a shower 😉
run out the door sluggishly knowing you might be late.
get to work by means of transportation of your choice.
wait about 2 mins for first call...
hopefull... so hopefull
BEEP BEEP
thank you for calling...
I HATE YOUR COMPANY ETC BLAH BLAH BLA
call after call
finally work ends! you think you'd be excited to be off work- but no, you're too mentally drained to even care. drag your ass home and eat some dinner and melodromatically carry yourself thru the day... UNTIL FRIDAY... wow. 2 whole days of no work, that rises some excitment. then monday comes back. etc. don't do thi...
(continues)
open your eyes and wish you could die in your sleep rather than going to work
drag yourself out of bed and mayyybbee have a shower 😉
run out the door sluggishly knowing you might be late.
get to work by means of transportation of your choice.
wait about 2 mins for first call...
hopefull... so hopefull
BEEP BEEP
thank you for calling...
I HATE YOUR COMPANY ETC BLAH BLAH BLA
call after call
finally work ends! you think you'd be excited to be off work- but no, you're too mentally drained to even care. drag your ass home and eat some dinner and melodromatically carry yourself thru the day... UNTIL FRIDAY... wow. 2 whole days of no work, that rises some excitment. then monday comes back. etc. don't do thi...
(continues)
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I really hate to admiot it here but captainplooky has a piont, (a small part of me just died) Raising the ETF will not serve any propase except for making more p!ssed of customers. Also you have to understand the average customer has little to nill understanding of how the systems work, all they know is that the phone they are paying for isn't working. You just happen to be the closest target to cingular for them to vent their furstrations on.
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you are making a future english/grammar/spelling teacher cry. 🤠😢 😢 😲
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as of 7:50 cst on 06/22/2005 maybe. policy constantly changes on that issue.
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