Need Help Removing BrainLock Feature
Cust call in with text problem, can't recv. For some unknown reason, there was a block on incoming text mesg. So I removed it and sent a test message to the cust. And so the cust says "Hey I recved a text message!" He reads it and sees that it's from me, I tell him there was a block and I removed it.
So he asks me, "When can you fix it?"
I know he can hear me, I know he can read the message I sent him, but I guess there's nothing going on. This is "almost" as bad as "How much is the $29.99 plan?"
Oh yeah, they're starting to write up folks for PAR in my center. That will open up a can of worms, because some of those stats are undocumented. And no, having someone "explain" to me a third-hand story does not cut it.
So he asks me, "When can you fix it?"
I know he can hear me, I know he can read the message I sent him, but I guess there's nothing going on. This is "almost" as bad as "How much is the $29.99 plan?"
Oh yeah, they're starting to write up folks for PAR in my center. That will open up a can of worms, because some of those stats are undocumented. And no, having someone "explain" to me a third-hand story does not cut it.
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cocosma said:
or how about "do unlimited nights and weekends rollover?"
I would just say, "They absolutely do. If you don't use your unlim nts/wks THIS mo, then they roll over into the unlim nts/wks NEXT mo." 😉
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