I came back from lunch, with a bold, new attitude, a fresh look, almost any marketing-friendly euphemism you can imagine.
Imagine my surprise when what I return to is this: A rep shopper. But not just any rep shopper, no, no. She was, quite possibly, the most insidious, most persistent, most ridiculous customer who ever lived. I **** you not, there are literally pages upon pages of noted events on this lady's account, most of them reps, a few res desks', and one tier 2. All of them saying DO NOT GIVE CREDITS! Since March 30th! Almost every day, several times a day! Claimed she had the other 50% of the overage charges coming to her, and anything I read was "inaccurate." Holy sh!t lady! Don't you have anything better to do? She started off...
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I too find it amazing the nerve of the customers and what they will do to get out of paying for something that they used.
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What's is her mobile number, I'd love to see the account notes. LOL
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I wish I could post it, I wish I wish....
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Can we read what's on our account? I'd like to read what kind of notes they've left for me. I think it would only be right, since we are paying customers, to know what kind of information you're keeping on us.
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sadly not...they are property of cingular wireless and only to be release by court order
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How can a court order it if there's that blasted arbitration clause? Maybe in criminal cases, something like that.
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basicly....and in cases of arbitration im sure they could be used to....i know its wonky for the common man because the few that are the reason we dont release them...they would sue because of what we put in their to update fellow co workers on whats going on in the account
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I can understand using it to update fellow coworkers, but, I kind of had a problem in the past, and I would've liked to see what they wrote. I called in and asked how many minutes I used, and was tild about 400 out of an 850 plan. I called in a few days later, and it was 420/850. A few days after that, my cycle ended and there was a large amount for my bill on the website. I called and asked about it and was told I exceeded my minutes. I asked how that could have been, since a few days earlier I only had 420. They looked at the notes, and saw I called both times. I was told both notes said I was told I had exceeded my minutes and would have to pay the overage charges. I asked how many minutes they said I had used, and the girl said t...
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Minute of use quotes are only estimates check the terms and conditions on the website for full details. There are a number of explinations why on your bill cycle date you can loose significant number of minutes. Delayed billing, issues with the reporting system, M2M not calculating properly, (if someone ports to another carrier during your cycle all calls to that number are reversed to anytime) a number of billing problems. The list can go on. Please remember that the *min feaute, or OCS (former AWS) while useful is not ment to forcast your next invoice. While I'm sure the representatives gave you the best info they had the service is not perfect. If you are a former AWS customer try migrating your service to take care of overage with r...
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I take it you didn't read my post fully. I didn't say I was told I used 420 and ended up with my bill saying I used 900. I said I was told I used 420, and in the notes, the rep put that he told me I had exceeded 850 and would have to pay all of the overage fees. Completely different from what both of the reps told me. I understand they're not accurate, I'm not a moron.
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Oh my god I talked to this woman two weeks ago. Can someone please shut her up!!!! 😈
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Aleq
Jun 24, 2005, 7:35 PM
Where's that exploding Motorola battery when you REALLY need it?! 🤣
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Dont know just picked up a V635 on Roger's and it doesnt even get warm.
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Aleq
Jun 24, 2005, 7:51 PM
News item a few weeks back, Moto V180 battery exploded in a guy's pocket and took a chunk out of his leg. Got me to thinking that we not only need more of these, but the detonation button needs to be wired into customer care... talk about your churn rate! 😳
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Being on RSD that would be great! who cares about churn!!! Lest talk about the job satisfiaction I would finally start to get!!!!!
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there's alot of customers like that in my store. sometimes i think please lay off the drugs before you come see me about how to work your voicemail or how to turn on your phone. another one is when someone comes in with a wet phone BUT swears up and down it's never seen liquid. well can ya explain green corrosion please??!!?? makes me say HA HA HA HA HA too! 😉
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this thread is just tooo good. had the give it cpr and bring it back to the top for others to enjoy.
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