prorated min....
Question:
I heard that we are no longer prorating the cust min when they sign -up service.....is this true?
I heard that we are no longer prorating the cust min when they sign -up service.....is this true?
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who in gods green earth told you that?/??? was it that mobile solutions buddy of yours???
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actually it was the activations department....but everyone i have talked to said they havent heard of that 👿
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Come on now take it easy on me...just askin a question about what i heard from the Act. dept. before i go tellin customers this and all #e!! breaks loose
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I can tell you this from the Verizon Wireless side. VZW does NOT prorate minutes as of June 2005.
So if you sign up and have like 3 days till your billing cycle, you get the FULL 450/900/1350 whatever minutes and only get charged for those 3-4 days.
Also when we do rate plan chagnes, we no longer pro-rate the customer on minutes either. Cut down my customer call-in workload alot.
I'm sure Cingular will do the same thing eventually.
So if you sign up and have like 3 days till your billing cycle, you get the FULL 450/900/1350 whatever minutes and only get charged for those 3-4 days.
Also when we do rate plan chagnes, we no longer pro-rate the customer on minutes either. Cut down my customer call-in workload alot.
I'm sure Cingular will do the same thing eventually.
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Cingualr already does, in the region I handle, when customers change plans (i.e. rate plan changes or new activations) the minutes are not pro-rated in the billing system, only the cost, now we just got a new build of our billing system so i'm not sure if that is still true, but up until this month it was.
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as far as i know since we are prorating the $$$$$ on the first bill we are prorating the mins also. if they are going to change it let everyone one know not just one person in actvations 👿 👿 😈 😈 👿
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Actually it is true.. I'm in the Credit and Activations Team.. Charges are prorated, but the minutes are NOT....
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we prorate the money but not the minutes. this is how we get away with not letting the rollover take effect until the 2nd month. "you didn't have to pay for a full month but you got full minutes that's why your first bill dosen't show any r/o."
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when did this start? i still have been seeing prorated mins on customers bills recently.
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i've been here since january.
according to csp:
Minutes will begin to accumulate usually on the second billing period.
according to csp:
Minutes will begin to accumulate usually on the second billing period.
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