I have yet to quit being astounded at the sheer level of stupidity I witness on a daily basis as a rep. Like today. Guy calls in and says we've charged his credit card multiple times for the GoPhone he ordered. I say ok, and look up his order. Order was just placed 6/23 and there was a cancelled order from 6/21. I advised the customer that those are temporary holds on his credit card and that they will drop off, and in the off chance they don't, that we can definitely help him. He asks me what I'm talking about. So I explain to him how credit card charges work. About how a company sends in an initial "temporary hold" charge, and then the final amount. And how if a "temporary hold" charge never gets a final amount posted, it simply d...
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