Here is the end-all be-all de-escalation tactic. If a customer wishes to escalate we advise them there is a fee (could be $10, $25, etc.) to escalate this issue to a supervisor/manager. If the sup sides with the customer at the end of the dispute the fee is credited back. If the sup sides with the rep, the fee of course would stand. Then if the customer wishes to escalate yet again past the sup, the fee would increase each time for how high the issue gets. (Example being the issue escalating to the Office of the President being a charge of $10,000)

Not only that, but the individual from management that takes the call would get a small percentage of the fee, i.e. a commission, if the escalation ends with the dispute in favour of the compan...
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