"Not a working number" error
Hey, I'm currently trying to assist a customer with an issue they're having, every time you call their wireless number, you get an error message that states (in a female voice): "This number is not a working number. Message 3. PHL8."
Now, I'm inclined to think that this may be a routing issue with a landline in the area. I know it's not an issue with the phone, as this is the thrid device on the acct. We've checked snooper, resent ota, updated pilot numbers, checked for hangups from their blue migration, nothing seems to be the issue. Who out there has any other ideas about what we can try?
Now, I'm inclined to think that this may be a routing issue with a landline in the area. I know it's not an issue with the phone, as this is the thrid device on the acct. We've checked snooper, resent ota, updated pilot numbers, checked for hangups from their blue migration, nothing seems to be the issue. Who out there has any other ideas about what we can try?
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I had a problem like this before, every phone I put the customers SIM in, it would change the voicemail call forwarding settings on the phone to a 'non-working number" I replaced the sim, and i was on the phone with tech support, I don't know what they did, if anything besides send the ota. They didnt seem to know what the problem was.
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ive gotten that message when porting to or back from gsm, in transition of porting, dont know if applies to your situation, but hope it helps, usually resolved within the day 4-6 hrs
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This may be a tech issue, check to see if the customer has a "LRN" -- they may not have a Location Routing Number showing and this would be the problem . . . I think.
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Thats what the issue was when I had it. Call tech explain to them they will check it out.
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I agree, that sounds exactly like the problem and I've had it a few times. It almost always happens when you do a GSM to TDMA switch, but it happens other times as well.
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yes , the phone HAS to be manually reprogrammed , the mobile id #, ornetwork routing # almost always changes, and the esn will show as not registered until manual reprogram done, thank god for nokia fones and the simple 5 steps, and curses to MOTO for complicated steps for experienced users only, they didnt account for elderly users wanting the nice flippyflop top fones
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I use the full programming on whatever phone I do, I hate the "quick" NAM setup. Even after programming if the phone dials out but a call in says it's not a working number, then it's an LRN issue.
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It is a LRN issue. Customer is either a port ot changed technology. There are different routing numbers to each company to tell the switches which carrier owns the number. It happened all the time back when porting first started but generally only happens these days if a port did not complete(rare) or they switched phones around like TDMA to GSM then back to TDMA kind of situation.
If that does not work, the issue is a routing issue that would have to be fixed in a switch.
If that does not work, the issue is a routing issue that would have to be fixed in a switch.
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