REPS HELP!!!!!! PLEASE
I'm a blue rep and i recieved a call from an Orange cust that I can't even pull up the account.
I'm speaking with an orange end user who wants to change the financial responsibility to the company (telecom manager on the line as well) normally this is a fairly easy procedure on blue side but I've contacted every cingular department there is, beuc, care, NBS, NBO, even orange rez and my rez, no one knows how it's done or can give me any info- i've been transferred to every where and I can't even take ownership of this call as I can't pull up the account, I will not cold transfer the cust at this point as I'm in way over my head. Anyone know what to do? this customer is frustrated and I'm going to have a nervous breakdown, we've been trying...
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I'm speaking with an orange end user who wants to change the financial responsibility to the company (telecom manager on the line as well) normally this is a fairly easy procedure on blue side but I've contacted every cingular department there is, beuc, care, NBS, NBO, even orange rez and my rez, no one knows how it's done or can give me any info- i've been transferred to every where and I can't even take ownership of this call as I can't pull up the account, I will not cold transfer the cust at this point as I'm in way over my head. Anyone know what to do? this customer is frustrated and I'm going to have a nervous breakdown, we've been trying...
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send this custoemr to a company owned store so they can do the transfer of service they have the paperwork at the store.
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A TOS packet needs to be sent to the account holder, once they have it the customer and the Company needs to fill it out and send it back in. An orange CSR can do this.
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