venting
this is the way i see it.. customers come and see this forum and complain about rep venting bout certain customers we have...
answer me this consumers what is the different if we vent on here when the customer vents to us over the phone...
are only customer allowed to vent problems..
answer me this consumers what is the different if we vent on here when the customer vents to us over the phone...
are only customer allowed to vent problems..
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Yeah, why can't I let lose with the anger and rage that a customer wouldn't listen to me or demanded a supervisor because I couldn't, NOT WOULDN'T, but couldn't grant them a credit?
Why do I have to sit here and just brush off someone who, for X amount of minutes yelled and screamed into my ears about a problem they caused but they are hell bent on believing was our fault?
Why can't I go to the FCC and file complaints about them? Why can't we make them do tests to see if they are capable of handling wireless service? Why?
If we didn't have all these rules and restrictions that customers must follow, then no company out there would make any money off the customer.
We are not the bad guys here, we provide a service, if the custome...
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Why do I have to sit here and just brush off someone who, for X amount of minutes yelled and screamed into my ears about a problem they caused but they are hell bent on believing was our fault?
Why can't I go to the FCC and file complaints about them? Why can't we make them do tests to see if they are capable of handling wireless service? Why?
If we didn't have all these rules and restrictions that customers must follow, then no company out there would make any money off the customer.
We are not the bad guys here, we provide a service, if the custome...
(continues)
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yeah I mean customers come on here and b!tch about the customer service........its no different......True some of it is inappropriate, but still, not all of us post like that!
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I agree, that post I made about calling the customer stupid and a horse was a bit rude. That is not like me to do something like that, ok maybe a bit. I do believe at the time I was stressed out in between calls and the way she acted about the issue just made me go crazy.
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I wasnt necessarily referring to you 😡.....I've seen alot worse on here!!!! But everyone has there moments, or else we wouldnt be human!!!! we would be the little working monkeys that they want us to be!
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I know you don't mean me, I am on a venting train here, multiple posts are merging in my mind and I am trying to spread them all out. Besides I sit a few desks away from you, so I am coming to talk to you and let you know I don't mean you. Wait your on a call.
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what is very inappropriate is when a customer calls in... calling down reps.. i mean i have walked through my cal centre and seen reps "crying" because a customer verbally abused them in a personal way that affected them
im sorry but there is no no level any reason for this to happen, i dont believe any customer has "cried" reading a post" and customers can make the argument that is far and few between to see a customer that bad... no badly enough it isnt, every day 5-6 times a day we deal with customer like that, not every rep gets affected by this abuse but there isnt any kinda of reason for " reps" to get abused verbally because of a business decision.
im sorry but there is no no level any reason for this to happen, i dont believe any customer has "cried" reading a post" and customers can make the argument that is far and few between to see a customer that bad... no badly enough it isnt, every day 5-6 times a day we deal with customer like that, not every rep gets affected by this abuse but there isnt any kinda of reason for " reps" to get abused verbally because of a business decision.
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Or like this one sweetheart I still remember, we went through the entire call, he wasn't happy with the outcome but we'd both been civil and I felt it had gone as well as it could, then I thanked him for calling and in this low, really chilling whisper he says "I hope you get cancer and die." Now THAT was f*cked up! 😳 Still creeps me out when I think of it--I HIGHLY doubt I've EVER left that kind of impression on any of the thousands of customers I've talked to over the years.
The inequity of the power gradient is what makes the customer abuse so hard to take--they can say ANYTHING THEY WANT and we are not allowed to respond in kind under threat of losing our livelihoods. Some customers know this perfectly well and take horrible adv...
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The inequity of the power gradient is what makes the customer abuse so hard to take--they can say ANYTHING THEY WANT and we are not allowed to respond in kind under threat of losing our livelihoods. Some customers know this perfectly well and take horrible adv...
(continues)
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