In the last 3 calls I had, one guy wanted a credit on legitimate overage fees because he believes that he, "should not be charged for these calls because they appear one minute after the other, multiple times to the same number."

I'm sorry, phones can do this, it's called you forgot to tell something to someone or the voicemail kicked in and you hung up to try again.

Next call is from a woman who, she states, had a warranty exchange rep tell her the address book from her old phone would transfer from one TDMA phone to her other TDMA phone. Now this might seem plausible but with warranty exchange phones, the battery is not included.

With this in mind, she has to take her battery from her current phone and place it into the new phone...
(continues)