att wireless vs cingular wireless
this is what i find so funny... the more days that pass the more i hear this, beofre the merge happened i used to get customers who were all like
" i cant wait for cingular to pay u guys out"
" things are going to be so much better"
" cunstomer service will be so much better"
and now all i hear is
" i miss att"
" i never had this problem with att"
" att was so much better"
hahaha
" i cant wait for cingular to pay u guys out"
" things are going to be so much better"
" cunstomer service will be so much better"
and now all i hear is
" i miss att"
" i never had this problem with att"
" att was so much better"
hahaha
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cingularreppy said:
this is what i find so funny... the more days that pass the more i hear this, beofre the merge happened i used to get customers who were all like
" i cant wait for cingular to pay u guys out"
" things are going to be so much better"
" cunstomer service will be so much better"
and now all i hear is
" i miss att"
" i never had this problem with att"
" att was so much better"
hahaha
Don't forget the classic "EVER SINCE THE MERGER!"
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yah i get some many people telling me that ever sinvce the merger there bill has been so much more u look as they went over min like a mnth or last 2 mnths and its like well the merger happened mid november (7mnths ago) and u jsut went over on ur may and jun invoice
mmmmmmmmmmm
mmmmmmmmmmm
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yeah you just cannot win.......then there's the ones that assume that they have the rollover and all of the other benefits associated with the cingular service!!!! I understand to a point that one though becuz of all of the commercials!!!!!
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Well if the customer's could only take the effort to READ the fine print.
Oh wait, that would entail personal responsibility, and that concept died in North America when the McDonald's Lady burnt her self with hot coffee.
Oh wait, that would entail personal responsibility, and that concept died in North America when the McDonald's Lady burnt her self with hot coffee.
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Oh man, yeah you can sue anyone for anything now a days and WIN!!!
"Oh no, I crashed my car, I am suing the car company because of their unsafe vehicles."
OR
"Oh no I electrocuted myself in the bathtub because the TV didn't state DO NOT USE IN OR AROUND BATHTUB."
OR
"Oh no I drowned because Mother Nature forgot to put up a sign stating YOU CAN DROWN IN THIS WET STUFF IF YOU ARE BAD AT SWIMMING."
Man I should sue Mother Nature for all the crap she has caused in my life...
"Oh no, I crashed my car, I am suing the car company because of their unsafe vehicles."
OR
"Oh no I electrocuted myself in the bathtub because the TV didn't state DO NOT USE IN OR AROUND BATHTUB."
OR
"Oh no I drowned because Mother Nature forgot to put up a sign stating YOU CAN DROWN IN THIS WET STUFF IF YOU ARE BAD AT SWIMMING."
Man I should sue Mother Nature for all the crap she has caused in my life...
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here are a few exmpales of stupidity
a lady was in walmart and there was a kids runnig around.. she tripped and fell over the kid sued walmart becasue they allowed a kid to run around... ( the kid was hers)
and in canada ( smarter)
i worked at burger king for a while before i worked here, a lady cleaned the windows ( so well) that a guy walked into the glass ( u can visible see the doors easily) and smashed the glass and cut himself open... he tried suing burger king .. lost before ever went to court
a lady was in walmart and there was a kids runnig around.. she tripped and fell over the kid sued walmart becasue they allowed a kid to run around... ( the kid was hers)
and in canada ( smarter)
i worked at burger king for a while before i worked here, a lady cleaned the windows ( so well) that a guy walked into the glass ( u can visible see the doors easily) and smashed the glass and cut himself open... he tried suing burger king .. lost before ever went to court
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Yeah, I'm suing that bitch for not placing a DO NOT PUT IN RECTUM sign on smallmouth bass.
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Did you guys hear the one about the guy that tried to sue Fear Factor for being to gross....true story.....I guess they were doing something with live rats (eating them I think) and the guy got up to get away from the TV and he felt dizzy so he fell and bumped his head.....He blamed the disgusting things that they were doing on fear factor for his misfortune. When asked why he didnt just CHANGE THE CHANNEL, he said that he didnt have time......yeah yet another lawsuit that got NOWHERE!
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I'm indirect dealer that used to sell ATT. When a customer of ours who has ATT that never migrated comes to us for help, whatever the reason, it seems that Cingular Reps don't want to help them. The only seem to want to migrate them. If maybe you guys try to help them then maybe you wouldn't get so many irrate customers. By the way I'm one of them. Just waiting for my contract to end so I can go back to T-mobile, where CS reps actually like people.
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Man you need to understand something..
there are 3 different types of customer call centres... orange care reps cannot assist blue customer and blue reps cannot assist orange customers it has nothing to do with not wanting to help customer we do but i we dont have the system to help the customer out...
customers need to understand reasoning behind why we canont help them before they get all mad
there are 3 different types of customer call centres... orange care reps cannot assist blue customer and blue reps cannot assist orange customers it has nothing to do with not wanting to help customer we do but i we dont have the system to help the customer out...
customers need to understand reasoning behind why we canont help them before they get all mad
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How would a blue customer get a blue call center then? I've always been with Cingular, so this may be a dumb question, but, if I was a blue customer, and needed help, does dialing 611 automatically get me to an orance center or are they maybe doing something wrong?
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It's the phone you use and the tower you register on, from my understanding. You can dial 611 even if a phone is not connected to service. When you dial 611, you get the company that owns the tower you are registering on. I also believe that the phone you have determines which side you get transfered to. I had a Cingular customer use their old AWS phone to call 611 and ended up at me in TDMA care even though their number was in the GSM systems.
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So how could a Blue person actually call a Blue help center?
I remember once I dialed 611 and got a really bad connection to T-Mobile CS. That sure threw me off.
I remember once I dialed 611 and got a really bad connection to T-Mobile CS. That sure threw me off.
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Well, if they enter their # into the IVR it should route them to the right dept regardless. Blue care is 1-800-888-7600 and Orange care is 1-800-331-0500. It does have to do with the towers but if they are an AT&T/Cingular cust if they enter their # into the IVR it will take them to the proper care dept.
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Ahh, so they're not totally helpless. That's what I assumed, but the wording of one of the posts threw me off.
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It is to my understanding that you are switching to T-Mobile because of what you read in here? A couple reps who say negative things about customers. You do realize that T-Mobile will have people exactly like us there?
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I never got any comments on how cingulars customer care was better than att's before th merger, I always got the opposite.
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i get "my service has gotten worse since the merger" we're not a merged market so the at&t gsm towers have been turned off so alltel can change them to tdma!
buy a clue people!
buy a clue people!
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