Ok, got a call from a customer today and thought that it would be a great short call, WRONG. After listening to this undereducated broad for about 10 minutes I think oh shiznit this is gonna be the worst call of the day.... Long story short has Treo 650 with Internet PPU as well as the PDA connect unlimited, YEP. Charges out the a$$. Now one smart rep tells them, *before being sent to re rate* oh you only have to pay X amount and the rest will be credited... WRONG WRONG, yeah she got a bill this month and guess what she still owed. Credits on the account over 600 yeah it may have been our mistake but we fixed it and then the broad wanted more because it took so long to fix. LATE FEE, didn't charge, service never got interrupted but still...
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