phone police!!!!!!!!
customer on at&t tdma comes into store and wants to know why their rollover didn't cover their overages. after explaining why, i hope everyone here doesn't need that explanation...
he asks, why didn't someone from cingular call me to tell me my usage was so high?
i almost laughed in his face.
he asks, why didn't someone from cingular call me to tell me my usage was so high?
i almost laughed in his face.
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I always get a kick out of the customers who feel that its our responsibility to maintain their accounts.
We're here to help and assist not assume all ownership.
There are times that I want to bluntly say, "Would you like me to pay that bill for you too?"
We're here to help and assist not assume all ownership.
There are times that I want to bluntly say, "Would you like me to pay that bill for you too?"
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you can't please everyone. you just can't. i don't understand it. i don't see the rationality in thinking that your cell company should let you know when you use alot of mins, or that you are doing them a favor by paying, or what really gets me is when customers are ticked about how they didn't pay their 500$ bill and it enters past due and they wonder why their acct is suspended and they have to pay a re instatement fee they say:
" i don't understand why y'all suspended my acct, I am a good customer and this is the FIRST time i've ever missed a payment, why should i have to pay a re instatement fee"
what i want to say is "well MAM you are obligated to pay us for service, so if you don't pay us, we will stop your service until you do ...
(continues)
" i don't understand why y'all suspended my acct, I am a good customer and this is the FIRST time i've ever missed a payment, why should i have to pay a re instatement fee"
what i want to say is "well MAM you are obligated to pay us for service, so if you don't pay us, we will stop your service until you do ...
(continues)
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Its getting really interesting with the merge now. Time and time again I've had customers calling in complaining about being suspended on the new Cingular account for non payment on their old ATTWireless account.
"Im a loyal customer, I pay my bill, blah blah blah" SO PAY IT NOW AND GET IT DONE WITH!
I have some customers state that they've just sent in the check through the mail so I should "reinstate or they're going to Sprint". I can't reinstate, I can just take a payment. Gotta speak with cingular for that. Of course, that triggers more rage because ultimately, they avoid their responsibilities.
I had the best call the other day, relay call from a digital rep [Im GSM]. She had a customer on the other line who was convinced she actu...
(continues)
"Im a loyal customer, I pay my bill, blah blah blah" SO PAY IT NOW AND GET IT DONE WITH!
I have some customers state that they've just sent in the check through the mail so I should "reinstate or they're going to Sprint". I can't reinstate, I can just take a payment. Gotta speak with cingular for that. Of course, that triggers more rage because ultimately, they avoid their responsibilities.
I had the best call the other day, relay call from a digital rep [Im GSM]. She had a customer on the other line who was convinced she actu...
(continues)
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i've had that situation once before! A lady called in to make her "final" tdma pmnt and it showed she had a credit balance (very small) and she said "well i must owe something on my new gsm acct" looked at it, but nope, her 1st bill cycle hadn't happened yet. she was nice. i wish they all were.
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haha its unfortunate. the customers you do nothing for, are thrilled with your services. the ones that you bend over backwards for want an arm, leg, a pint of blood and your first born. ;p
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The funniest one I ever had was this guy who called in disputing his final bill. Heres the interesting part, he though that we were charging him an ETF and that wasn't right becuase he already paid $60 to get out of his contract. heres the fun part, his contract expired last year. He owed us money for roaming + monthly service! The guy just would not believe me when i told him that he was out of contract.
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but why didn't you call and tell me i was going over my mins/ in a romaing area/ stuck with my head up my butt.....
my cc company calls me when there's strange activity on my card.. why cant you...
my cc company calls me when there's strange activity on my card.. why cant you...
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strange activity versus traveling out of state?
Its not every day that someone charges thousands of dollars of equipment towards the account but its nothing out of the ordinary when someone travels out of state to visit friends/family members.
Our receivables management does contact customers when they've generated a high balance, but why should we notify our customers when they go out of state and get a few roaming charges?
Its not every day that someone charges thousands of dollars of equipment towards the account but its nothing out of the ordinary when someone travels out of state to visit friends/family members.
Our receivables management does contact customers when they've generated a high balance, but why should we notify our customers when they go out of state and get a few roaming charges?
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oh i know.. i didn't finish typing for some reason...
but i really hate it when customers say that to me..
but i really hate it when customers say that to me..
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Personally , i'd be annoyed if my provider called me and said "I notice you are roaming out of your calling area" and i would say "yes... i realize that" and wonder why in the Hell they are calling me. I think they call me far to often already anyways, they called me because I made a pmnt (on time) but i had written down the wrong amount and paid 10$ less than what was due (but this is like 3 days after the bill came out) they called me just to let me know that that nothing was wrong with my acct but the 10$ would show up on my next invoice- i guess i see where they're coming from, that way if i was a psyco customer i wouldn't have to call in yelling the next month wondering why i have a past due balance.
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I got a freaking call from my Credit Card company and they stated that. I was all like:
"It's cool, I was having someone borrow my credit for now."
Stupid thing is, they didn't apply their payment. Which makes me want to cancel my service with them and go to another company because of one little tiny screw-up which probably isn't their screw-up, just a delay in the system but still I want to cancel because I feel I can get better service elsewhere which in reality won't be the case because every individual person I speak to has their own feelings and reactions in the matter. 😈
"It's cool, I was having someone borrow my credit for now."
Stupid thing is, they didn't apply their payment. Which makes me want to cancel my service with them and go to another company because of one little tiny screw-up which probably isn't their screw-up, just a delay in the system but still I want to cancel because I feel I can get better service elsewhere which in reality won't be the case because every individual person I speak to has their own feelings and reactions in the matter. 😈
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I just had a guy ask me why we didn't call him to tell him he can get 2000 minutes for $99.99 with Orange instead of paying $149.99 with Blue. I had to actually tell him that we do not make the decision to upgrade for our customers, they make that decision on their own. He still was unhappy and wanted to escalate so when I put him on hold to get a sup he hung up on me. Seriously he thought we should have switched his plan for him and he was still choked that I owuldn't credit the extra $50 for the last 6 months and couldn't give him a free phone. Would you like me to come hold your hand while you make pee-pee too?
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