Something to think about
THIS IS THE DO'S AND DONT'S O0F CALLING CUSTOMER CARE
DONT:
call into customer care and begin the call by saying " i have been a customer for x amount of yr's" this is an important feed to know yes... however it dont make much of a difference if you are or not if we dont have the acct up, we have access to how long u been with our customer.
call into customer care saying you have been a cingular customer for x amount of yr's becasue before the merge if u you had att service than you have been with cingular for let me see yah almost 8 months not x amount of yr's
do not call in asking to speak to a supervisor, being sarcastic, or yelling,
we understand things will make you mad and we are here to help you, but if you are going to i...
(continues)
DONT:
call into customer care and begin the call by saying " i have been a customer for x amount of yr's" this is an important feed to know yes... however it dont make much of a difference if you are or not if we dont have the acct up, we have access to how long u been with our customer.
call into customer care saying you have been a cingular customer for x amount of yr's becasue before the merge if u you had att service than you have been with cingular for let me see yah almost 8 months not x amount of yr's
do not call in asking to speak to a supervisor, being sarcastic, or yelling,
we understand things will make you mad and we are here to help you, but if you are going to i...
(continues)
...
They only thing that I can think of to add to that is LET US TALK.....If u call in to have your issue resolved, or even to ask a question, let us help you and dont cut us off yelling and screaming. Most issues and miscommunications could be resolved ALOT faster if the rep was just allowed the opportunity to explain the problem from start to finish, without interruption.
...
if you have a problem with your bill.. its not our fault u went over your min, its not our fault you lent your phone out, we do not know why you used so many min. take some responsibility into what you did..
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
The feeling is mutual - but I forgot - it is never Cingular's fault is it? Responsibility swings both ways.
I got one for reps. If you do not know the answer to a question - say so - and then try to find the answer. The misinformation in your organization is rampant - and adding to that only makes your plight worse.
Also a good tip - though common sense (which I ...
(continues)
...
i agree when a rep misinforms you it looks bad on the company
but we can fix misinformation
but you are missing the point of my post
if there is a valid dispute and "we screwed up which happenes alot trust me" we will fix it phone companies are full of misinfo in which i apoligize for
HOWEVER is it customer fault, or company fault when customer goes over there min, ports out in middle opf contract etc....
if we are at fault in what ever way we will fix it
but we can fix misinformation
but you are missing the point of my post
if there is a valid dispute and "we screwed up which happenes alot trust me" we will fix it phone companies are full of misinfo in which i apoligize for
HOWEVER is it customer fault, or company fault when customer goes over there min, ports out in middle opf contract etc....
if we are at fault in what ever way we will fix it
...
Yeah.....if you are going to speak your mind.....then maybe you should read the WHOLE post......ppl that dont know what they're talking about tend to sound like a$$hole. We will correct anything that is our fault 100%
...
We will correct anything that is our fault 100%
Talk is cheap. Actions speak louder then words - especially when those actions directly contradict said words.
...
arent u the a$$hole that never even had service ACTIVATED with cingular???
...
How does that illustrate your point.....You come in here to intentionally get a rise out of us and quite frankly I am sick of it....its getting old.......and the only reason you even come IN here is to pick fights. Why dont you take a hint from cellboob and stephen and just get bored of it and GIVE UP!!!!!
...
lil_smurfy
Link....cingularreppy.....u 2 are REALLY bad at this whole negativity thing (jk) LOL
Perhaps you should heed your own advice?
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
...
OH heaven forbid that I joke around with my fellow co-workers!!!! Honestly though why do you get such a kick out of trying to pick fights......I know clearly it works and the only reason I am even giving you the time of day is because I've read post after post of yours, trying to pick fights.....thats not cool and its something that i would expect of a 2 year old.
Look I understand if you've had a bad experience, but get over it.....you dont see me in here picking fights with everyone cuz my old carrier charged me a $520 ETF
Look I understand if you've had a bad experience, but get over it.....you dont see me in here picking fights with everyone cuz my old carrier charged me a $520 ETF
...
The point that we should look clearly adn consider the context of a person's responses before slamming them on an online forum.....
Or that you suck duck ****s.
Or that you suck duck ****s.
...
Flydog
Public transportation is for dirty hippies. Get a car, be a man, free yourself from the hellish prison of the city bus schedule. Nothing gives me more joy that flying past the poor bus kids, going where I want, whenever I want to, and always pulling up at my house evert damn time.
Flydog
Well if the customer's could only take the effort to READ the fine print. Oh wait, that would entail personal responsibility, and that concept died in North America when the McDonald's Lady burnt her self with hot coffee.
Flydog...
So, who's up for actively destablizing the new Cingular? First up, where's Stan and Kathy's houses? And where's the nearest grassy
(continues)
...
okay how are you any better when you jump into random posts and tell ppl to go f*ck themselves?
...
Dude, you took way too much effort just to make some half-assed attempt to flame some random guy online.
If you'll excuse me I have better things to do with the vast workd of the Interweb.
That Goatse picture isn't gonna masturbate to itself.
Oh, and you still suck duck ****s. And your mom wear army boots. Noonch.
If you'll excuse me I have better things to do with the vast workd of the Interweb.
That Goatse picture isn't gonna masturbate to itself.
Oh, and you still suck duck ****s. And your mom wear army boots. Noonch.
...
well let me see when i have a customer and they have an error i fix it... so actions speak louder than words... seems to me the only thing coming from u is words
...
I believe the action you will be seeing is tighter regulation on the Cellular industry as a whole.
http://www.hearusnow.org/other/newsroom/2004wireless ... »
I do not believe I am alone in this belief.
http://www.hearusnow.org/other/newsroom/2004wireless ... »
I do not believe I am alone in this belief.
...
I feel encouraged by your attitude but fearful your peers do not subscribe to it.
The general impression I gather from these boards are that customers are nothing more then a nuisance and Cingular never makes mistakes.
On a side note - I look forward to future reports about customer complaints from the FCC. I think it will be interesting to see if Cingular can turn around the "merger" (used loosely) complaint phenomena.
The general impression I gather from these boards are that customers are nothing more then a nuisance and Cingular never makes mistakes.
On a side note - I look forward to future reports about customer complaints from the FCC. I think it will be interesting to see if Cingular can turn around the "merger" (used loosely) complaint phenomena.
...
thats because YOU are a nuisance! You really need to get a life.....NO ONE LIKES YOU.....find someplace else to hang out or something
...
yah let me see the complaintrs that are coming from the merger... are weak complaints..
biggest complaints are
1, not being able to use the same rate plan on gsm... um yah digital-gsm not compatible
18 upgrade fee.. this fee was there before the merge even happened and att used to chanrge 24.96 to upgrade.. if they want to be charged 24.95 rather than 18 than all be it..
biggest complaints are
1, not being able to use the same rate plan on gsm... um yah digital-gsm not compatible
18 upgrade fee.. this fee was there before the merge even happened and att used to chanrge 24.96 to upgrade.. if they want to be charged 24.95 rather than 18 than all be it..
...
I have been working for AWS as well, same thing before and after the merger. This is MY words, not the companies. Please don't think what we say here is what the company wants. We do our job being as polite and kind as possible.
Cingular itself has made a few mistakes like removing some rate plans, but everything stated here is from some of us reps, not all. Not all customers are a nuisance, just those we only discuss here. The other, I would say, 80% of calls I take are pleasant.
We can fix our mistakes, customers can only complain.
Cingular itself has made a few mistakes like removing some rate plans, but everything stated here is from some of us reps, not all. Not all customers are a nuisance, just those we only discuss here. The other, I would say, 80% of calls I take are pleasant.
We can fix our mistakes, customers can only complain.
...
before i say this i want to make it clear that i am NOT referring to all customers
plooky, prove to me that you are capable of something else, then talk
plooky, prove to me that you are capable of something else, then talk
...
