How to resolve EVERY billing issue! -straight from a rep
As a rep I want to let everyone (customers as well as CS) that we too have billing problems (big surprise, I know). BUT there is a sure-fire method for solving ANY AND ALL billing issues that may arise. This method is timeless. It has worked for as long as there has been billing, and it will continue to work until the end of time or the end of billing, whichever comes first.
BUT WAIT THERE'S MORE!! Not only am I offering this method, but I'm offering it free of charge!!! I know it's crazy, I could make millions, but I just feel it should be public knowledge. I'm nice like that.
This is what I do when I get my bill and see that the pricing is off.
1. Read the statement. Chances are the reasons I'm being charged are listed pla...
(continues)
BUT WAIT THERE'S MORE!! Not only am I offering this method, but I'm offering it free of charge!!! I know it's crazy, I could make millions, but I just feel it should be public knowledge. I'm nice like that.
This is what I do when I get my bill and see that the pricing is off.
1. Read the statement. Chances are the reasons I'm being charged are listed pla...
(continues)
...
Yes this method does work!
Last month I had my first billing issue ever, When I got my bill I noticed that it was somewhat higher than usual, so I looked the entire thing over and even went online and found that I was being charged for internet usages that I used in april (dated on the bill and website) After I was reasonably sure that I knew exactly what was wrong I then called customer support, explained the situation and she had it fixed with no problems in less than five minutes, I think that most of Cingular's customers who complain about customer support are those who don't completely understand the situation or those who are misinformed either by their own fault or by in store employees (believe me there are idiots running the store ...
(continues)
Last month I had my first billing issue ever, When I got my bill I noticed that it was somewhat higher than usual, so I looked the entire thing over and even went online and found that I was being charged for internet usages that I used in april (dated on the bill and website) After I was reasonably sure that I knew exactly what was wrong I then called customer support, explained the situation and she had it fixed with no problems in less than five minutes, I think that most of Cingular's customers who complain about customer support are those who don't completely understand the situation or those who are misinformed either by their own fault or by in store employees (believe me there are idiots running the store ...
(continues)
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You see the power of my 5 step method. Happy customers are using this method all over the world and it can benefit you too.
The key to success is in the very first step. Once you're informed, you're empowered. Even the most idiotic badapple rep can't dispute an illegitamate charge that's printed plainly. The trick is that you have to know how to spot those charges and that's the positive power of step 1.
The other steps fall right into place after that.
Try it! I promise you'll be satisfied.
(sorry...bit of a Tony Robbins complex today 😛 )
The key to success is in the very first step. Once you're informed, you're empowered. Even the most idiotic badapple rep can't dispute an illegitamate charge that's printed plainly. The trick is that you have to know how to spot those charges and that's the positive power of step 1.
The other steps fall right into place after that.
Try it! I promise you'll be satisfied.
(sorry...bit of a Tony Robbins complex today 😛 )
...
Yes, I agree. A friend of mine with Sprint said her phone's messed up. I asked her how long until she can upgrade. She says not long, since it's only been three months. I said that's weird, I thought you got the phone a long time ago. She said she got a phone from Sprint about 26 months ago, but 3 months ago, her mom gave her a phone since hers was acting up. She said that Sprint goes by when you add the phone onto your account, not when you actually upgrade a phone from them, to determine when you're eligible for an upgrade. I told her that was dumb sounding and she's probably misunderstanding it.
Now, if she was against Sprint, she would be telling everyone that their upgrade policy is lame. But for some reason, she loves them...
(continues)
Now, if she was against Sprint, she would be telling everyone that their upgrade policy is lame. But for some reason, she loves them...
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disturbed1 said:...
As a rep I want to let everyone (customers as well as CS) that we too have billing problems (big surprise, I know). BUT there is a sure-fire method for solving ANY AND ALL billing issues that may arise. This method is timeless. It has worked for as long as there has been billing, and it will continue to work until the end of time or the end of billing, whichever comes first.
BUT WAIT THERE'S MORE!! Not only am I offering this method, but I'm offering it free of charge!!! I know it's crazy, I could make millions, but I just feel it should be public knowledge. I'm nice like that.
This is what I do when I get my bill and see that the pricing is off.
1. Read the statement. Chances are the rea
(continues)
...
Oh, come on, settin up a table in the park and chargin people a dollar to read a bill for them is hardly makin' tons of money. 😛
But seriously, you're probably right...most people just can't believe that they could be at fault. Maybe it's a little guy complex or something.
And not that this applies to all former AT&T customers, but there are some of them out there who've just gotten bratty over the years. I literally had a former AT&T customer come in here specifically to have me set him up on a USPS discount plan that he wasn't eligible for (he works for Firestone) "'cause my old AT&T reps did it". If that's not spoiled I don't know what is.
But seriously, you're probably right...most people just can't believe that they could be at fault. Maybe it's a little guy complex or something.
And not that this applies to all former AT&T customers, but there are some of them out there who've just gotten bratty over the years. I literally had a former AT&T customer come in here specifically to have me set him up on a USPS discount plan that he wasn't eligible for (he works for Firestone) "'cause my old AT&T reps did it". If that's not spoiled I don't know what is.
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it's the general attitude of sociaty that they are not at fault fo ranything. there's too much of passing blame in our culture these days.
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I can't disagree there. And it's policies like the old "trust and adjust" where companies just give in instead of holding customers to thier responsibilities that fosters that attitude.
I had a billing issue this cycle in which I didn't have overage but I was billed for something like 170 minutes. I went over the bill, which plainly said I had only used 550 out of my 1000 and then called CS. Ten minutes later it was back down to where it should be. It was an understandable problem that was easily fixed and I clearly wasn't responsible for. However if the rep had been able to explain them I would have happily whipped out my debit card and paid him right then.
We ALL need to understand that mistakes happen on both sides. But both s...
(continues)
I had a billing issue this cycle in which I didn't have overage but I was billed for something like 170 minutes. I went over the bill, which plainly said I had only used 550 out of my 1000 and then called CS. Ten minutes later it was back down to where it should be. It was an understandable problem that was easily fixed and I clearly wasn't responsible for. However if the rep had been able to explain them I would have happily whipped out my debit card and paid him right then.
We ALL need to understand that mistakes happen on both sides. But both s...
(continues)
...
