o.k. i don't know about any where else but i know in the south east region (due to t.s. cindy) the switch is running extremely slow ( 😳 5 hours is the record so far 😳 ) so if you are a cust and call in and we have to make a change (reconnect, delete feature, activation, ect) it will take at least an hour to go through. and if you are a csr do NOT trans to tech if your troubleshooting doesn't work. it probably did work, it's just the switch. and no we can't make it go faster. just thought ya'll might want to know that (customers) we are not just trying to get you off the phone and (csrs) check the switch or warm trans so you save both of us a headache. thank you.