In the lunchroom I heard a rep. get a call where the customer called in looking at the welcome guide and looking at the SAMPLE invoice. Can you guess how the call went? That's right, "why is my invoice so high? and what does this word sample mean?"

Next call was from a customer who had an invoice for some odd cents, she paid it, the amount doubled, she paid it, it doubled again. She called care, thats right she was paying the CREDIT balance she has on her service. Even asked what the CR stood for.

Why do we get these calls?