Who is the nieve one?
Some of you people have about zero empathy. And don't give me this venting B.S. either. I have been at this 13 years and if anyone needs to vent it is me, not some 2 or 3 year vet of the industry who has zero sense of history.
If you are a consumer and ALL you see are ads after ads for FREE phones why would you not think you should be able to get one too? Yet (some) people rip them for thinking they can get something for nothing. The industry is changing and free phones are going away in favor of more content rich handsets, but that in no way means the consumer AUTOMATICALLY gets that.
Take 0% interest for auto financing. If you went to a dealership that DIDN'T offer it you would think they are trying to pull a fast one or just ar...
(continues)
If you are a consumer and ALL you see are ads after ads for FREE phones why would you not think you should be able to get one too? Yet (some) people rip them for thinking they can get something for nothing. The industry is changing and free phones are going away in favor of more content rich handsets, but that in no way means the consumer AUTOMATICALLY gets that.
Take 0% interest for auto financing. If you went to a dealership that DIDN'T offer it you would think they are trying to pull a fast one or just ar...
(continues)
...
I understand the free phone bit. every providor, every where offers it. it's become a trademark of the industry. it's when people think they can get a multitude of free phones often throughout service, and without signing a contract. Also its usually entry level or mid level phones that are free. Have you ever seen the RAZR offered free? well maybe, but not thru cingular, and I still get people arguing with me thinking it should be free.
...
I get 5 emails a day and see a dozen banners ads offering a free RAZR. Doesn't mean it is a legit offer but it does set expectations.
If we went into a pharmaceticals lab and started making stupid (to them) comments about drugs based on our understanding from the ads they would probably feel the same way many here do about free phone customers.
A little patience, empathy and education will go along way. If you feel the need to vent over something as trivial as this then you REALLY need to mature a bit.
If we went into a pharmaceticals lab and started making stupid (to them) comments about drugs based on our understanding from the ads they would probably feel the same way many here do about free phone customers.
A little patience, empathy and education will go along way. If you feel the need to vent over something as trivial as this then you REALLY need to mature a bit.
...
no one has venting RULES on here. this is a public site. we are paid to present empathy and information and "raise the bar" with the customers on the phone. And, I really have no problem doing that. 9 times out of 10 the customer is easy to get along with and can understand policy and procedure. We all know you get that 1 customer who is outrageous with their request and all the empathy in the world won't stop them from blowing their top. Anyways, since this is a public forum, you can say what you feel, and everyone else can say what they feel. but I think people will continue to vent as long as they work here. It's all in good fun. It's not to "bash" customers, I just like to share my experiences good and bad, laugh at some rediculous reque...
(continues)
(continues)
...
Actually your "vents" are supposed to go to the lounge or shop talk. That is per Rich Brome's request. Yes it is "public" but it is still owed by someone whose request has largely been ignored.
...
All the forums are publicly accessible. Do you really think it would make a difference to people like you and captainplooky whether we vented in here or in the lounge? You guys are just nitpicking. If we all ran to the lounge to vent, you would just follow us to the lounge to yell at us for venting, just like you are doing here, so why bother?
...
How utterly hypocritcal.
You (and other reps) get upset when your patrons do not meet the expectations that you believe they should - YET - you are unwilling to meet similiar expectations of services which you are a patron of.
Do you see how utterly ridiculous that is?
You (and other reps) get upset when your patrons do not meet the expectations that you believe they should - YET - you are unwilling to meet similiar expectations of services which you are a patron of.
Do you see how utterly ridiculous that is?
...
I didn't say we wouldn't meet those expectations. If Rich came on here TODAY and stated that ALL VENTING needed to be contained to the Lounge or Shop Talk, I bet it is reasonable that most reps would accomadate. I simply stated that if we did meet those expectations, the other group of people being referred to here (non-reps) would simply find a different way to complain about us, so why not just keep things the way they are, because I don't anticipate a change if we were to accomadate you.
I can just hear it now....Damn reps are messing up our lounge forums now...or something like that. I'm simply saying to leave it the way it is because then people like YOU captainplooky would simply find a DIFFERENT way to complain about us and we w...
(continues)
I can just hear it now....Damn reps are messing up our lounge forums now...or something like that. I'm simply saying to leave it the way it is because then people like YOU captainplooky would simply find a DIFFERENT way to complain about us and we w...
(continues)
...
Actually I rarely read the lounge or shop talk anymore specifically for that reason.
Are you trying to justify ignoring the site owners request?
Are you trying to justify ignoring the site owners request?
...
No, I'm just pointing out that certain people around here complain about reps as much as reps complain about customers. Now what forum would be ideal for complaining about reps? Would they be supposed to use the lounge as well, or could they still use the cingular forum for that?
Sounds a lot like a smoker/non-smoker argument to me.....
Sounds a lot like a smoker/non-smoker argument to me.....
...
Jon is right about this forum. The Terms of Use say that 'defamatory' posting is not allowed. Some of the stuff in this forum is pretty defamatory both ways. Rich has said in this an other forums that he doesn't have the resources to monitor everything, so he's trusting people to stay within the guidelines.
Here's the thing about derrogatory or inflammatory posts - they damage the reputation and credibility of this site. A lot of the stuff that is said on this forum would get you banned from HowardForums (and I'm necessarily saying things that you specifically have said - but people in general in this forum). The reason people that say that are banned from those other sites is because they are intended for exchanging information, etc...
(continues)
Here's the thing about derrogatory or inflammatory posts - they damage the reputation and credibility of this site. A lot of the stuff that is said on this forum would get you banned from HowardForums (and I'm necessarily saying things that you specifically have said - but people in general in this forum). The reason people that say that are banned from those other sites is because they are intended for exchanging information, etc...
(continues)
...
I don't think you get it. The OWNER, Rich Brome, asked that these type of posts be made in the lounge/shop talk forums.
I posted not only to point out that reps need to understand where people are coming from but also to customers to understand the changes in the industry.
I posted not only to point out that reps need to understand where people are coming from but also to customers to understand the changes in the industry.
...
how does someone really "own" a website... sure he started it and has rights, but it is a user site. yes, we should go by the t&cs of the sites, but as you see, with any company people don't. so deal with it. I'm sure if someone gets "banned" they would just come back with another user name. I'm sure we could still talk about the same things we do, just without using derogatory comments. and even so, as long as no one is racist or using offensive curses, there's really no say over what is right and wrong. not everything is black and white. if you don't like it, overlook it. it is your choice to be here, as it is ours.
...
rep12345 said:
how does someone really "own" a website... sure he started it and has rights, but it is a user site. yes, we should go by the t&cs of the sites, but as you see, with any company people don't. so deal with it. I'm sure if someone gets "banned" they would just come back with another user name. I'm sure we could still talk about the same things we do, just without using derogatory comments. and even so, as long as no one is racist or using offensive curses, there's really no say over what is right and wrong. not everything is black and white. if you don't like it, overlook it. it is your choice to be here, as it is ours.
Huh . . . so if I'm reading this right - you're admitting that Jon was ...
(continues)
...
So you are saying that you care nothing for the person who put in the work to build this site?
Your personality is coming right through loud and clear.
Your personality is coming right through loud and clear.
...
texaswireless said:
So you are saying that you care nothing for the person who put in the work to build this site?
Your personality is coming right through loud and clear.
you read way too much into what people post on a website in their leisure time! Grow up. How old are you?
...
Let me assure you, I completely get where your coming from. However, this falls under the old saying, you can please some people all the time, and all people some of the time, but you can NEVER please ALL the people ALL of the time. I have no problem taking my "vents" to the lounge, or to shop talk. My point is simply this. Even if we were following the sites rules and only have these kinds of conversations there, there would still be people complaining about it. So if the solution won't fix the problem, why have the solution to begin with???
...
Because the site owner asked, that is why.
And you can't justify a wrong with another wrong.
I personally know people, however immature it may be (not all, but most), are going to vent in the shop talk and lounge forum. I will not post replies there to such items.
And you can't justify a wrong with another wrong.
I personally know people, however immature it may be (not all, but most), are going to vent in the shop talk and lounge forum. I will not post replies there to such items.
...
I'm not justifying a wrong. I am saying that if the solution doesn't fix the problem, then either don't have the solution, or fix the solution so it will then fix the problem.
Isn't that kind of hypocritical? I see you in the middle of alot of debates here in the cingular forum, but yet you wouldn't respond at all if it was in lounge or shop talk?? Odd.... 🙄
Isn't that kind of hypocritical? I see you in the middle of alot of debates here in the cingular forum, but yet you wouldn't respond at all if it was in lounge or shop talk?? Odd.... 🙄
...
I AGREE WITH TEXASWIRELES,TO MANY REPS JUST COMPLAIN,GET A LIFE AND GET A NEW JOB!
...
haha im at work. as soon as work's done, i forget about phone scoop and go out and have a good time. i don't let people's rants wreck my day. you're hypocritical by argueing with me on here if you don't like people talking about non phone related subjects.
...
Well congratulations old timer!!! Let me ask this - do you find it inappropriate for customers to use this forum for their - as you say - venting B.S.? Or just reps? I for one enjoy the venting by both parties - livens up my day and gives me a laugh. Customers give reps a hard time and reps give customers a hard time - it will always be that way.
...
dude it doesnt matter whether u have been here for 13 yr or 2 or 3 yr's that makes o difference just means you have been putting up with non sense for a longer period of time...
...
That is my entire point summed in your post. It isn't nonsense. Customers don't think they can get something for nothing out of thin air. They have been conditioned by the industry to think phones are free and deals can be had everywhere. Now that the industry is trying to slow down the drop in service pricing and offer handsets that actually can do something the consumer needs to be re-educated.
You people think it is their fault and whine and moan and laugh at them when they show their ignorance to the changes. A little education and empathy goes a long way.
I do not let customer ignorance bother me nor do I find it funny and amusing. I find it to be a challenge to help usher them into a new era of technology.
While I person...
(continues)
You people think it is their fault and whine and moan and laugh at them when they show their ignorance to the changes. A little education and empathy goes a long way.
I do not let customer ignorance bother me nor do I find it funny and amusing. I find it to be a challenge to help usher them into a new era of technology.
While I person...
(continues)
...
