Okay . . . I just took a call from SST Rep. who says that the caller is saying that they cannot place or receive any calls . . . SST Rep says that they had customer remove the battery and SIM and still cannot call out . . . So, I told SST to bring the customer on the line, I looked at the account and saw that the customer had Incoming Calls ONLY and Outgoing Calls ONLY features on the line, so I removed these features and asked the customer to power the phone off and then back on and try to make a call . . . The customer says :

"I don't have the phone right now"

WTF -- how do you call in to customer service to get help and you don't have the phone 😈 👿