New FT Brochure
I just recieved the new Family Talk brochure and they did not put insurance on it. The have a new brochure for insurance that has a picture of a guy looking very stressed out, which I thought was fitting for dealing with XBM sometimes. Anyhow, in the insurance brochure, it has a second section that offeres an extended warranty for $1.99 a month. Anyone know anything about this? Texaswireless???
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July 24th or 25th, you will be able to get an extended warrantee for 1.99 of ins and ext warr for 4.99
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cingular is launching new insurance options july 25th.
1.99 per month is the Enhanced warranty protection. Mechanical and Electrical failures. $5 dollar processing fee per replacement.
3.99 per month is the Equipment Protection Plan, is like traditional insurance (50 dollar deductible up to 2 a year)
4.99 includes both and is called Complete Equipment Protection plan.
My question is, and i cannot find the answer, does the warranty plan cover past the year? is that why there is a fee for it? in that case it is a great option. If it is in replacement of the FREE exchange through XBM, it sucks.
1.99 per month is the Enhanced warranty protection. Mechanical and Electrical failures. $5 dollar processing fee per replacement.
3.99 per month is the Equipment Protection Plan, is like traditional insurance (50 dollar deductible up to 2 a year)
4.99 includes both and is called Complete Equipment Protection plan.
My question is, and i cannot find the answer, does the warranty plan cover past the year? is that why there is a fee for it? in that case it is a great option. If it is in replacement of the FREE exchange through XBM, it sucks.
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sounds like the blue exteneded warranty. the exteneded warranty is $5 fee for the refurb phone. i'm not sure how orange xbm works so meh. but blue in the year it was under warranty there was a 14.99 processing (pretty much paying for us shipping them a phone and the phone they are replacing back) without the exteneded warranty feature.
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This sounds identical to what at&t wireless used to offer. The enhanced warranty does go beyond the 1 year. At least it used it in the old blue world. AWS also charged a processing fee for shipping of warranty replacements, and if you had the enhanced warranty it reduced the cost to just $5 (from 15-25, depending on time of year).
my understanding of the orange world, up till now at least, was that what blue used to call enhanced warranty was included in insurance -- if you had the 3.99 lockline feature in orange, and your phone was past the warranty, they would process it like an insurance claim. i'll be interested to get the training on this, and see how it differs.
my understanding of the orange world, up till now at least, was that what blue used to call enhanced warranty was included in insurance -- if you had the 3.99 lockline feature in orange, and your phone was past the warranty, they would process it like an insurance claim. i'll be interested to get the training on this, and see how it differs.
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1.99 per month is the Enhanced warranty protection. Mechanical and Electrical failures. $5 dollar processing fee per replacement.
3.99 per month is the Equipment Protection Plan, is like traditional insurance (50 dollar deductible up to 2 a year)
I'm confused. The traditional insurance does not include mechanical and electrical failures? Why not and why are they seperated as such?
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Ahhh, so easily done.
A customer has the option now to choose both or either one. The insurance only option is the same as the old insurance and extended warranty option at $3.99.
It also will no longer be backed by lockline.
Once more details (like a T&C) are out you can ask your inevitable questions, baited or otherwise.
A customer has the option now to choose both or either one. The insurance only option is the same as the old insurance and extended warranty option at $3.99.
It also will no longer be backed by lockline.
Once more details (like a T&C) are out you can ask your inevitable questions, baited or otherwise.
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Haha! I have honest intentions sheesh 🙄
I just am confused.
So would it be correct for me to assume that the insurance only option is only for physical damage to the phone (not including water)?
I'm just wondering if someone had only the standard insurance and had a phone with a mechanical or electrical problem (which I would assume would be a large proportion of the problem phones received) if that means the customer would be out of luck.
Example: Customer drops the phone - messes up electrical circuits (perhaps a transistor pops off inside the phone) and only has standard insurance. Would the insurance actually be worth anything?
I just am confused.
So would it be correct for me to assume that the insurance only option is only for physical damage to the phone (not including water)?
I'm just wondering if someone had only the standard insurance and had a phone with a mechanical or electrical problem (which I would assume would be a large proportion of the problem phones received) if that means the customer would be out of luck.
Example: Customer drops the phone - messes up electrical circuits (perhaps a transistor pops off inside the phone) and only has standard insurance. Would the insurance actually be worth anything?
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Considering I have not yet received the T&C and it has not yet launched that question cannot be accurately answered.
From what I have seen so far, if you have both coverage options you pay only the deductible for what coverage is needed. If you have insurance only (no extended warranty) you would just use your insurance coverage and pay the higher deductible.
We will see what is what once the T&C arrives.
From what I have seen so far, if you have both coverage options you pay only the deductible for what coverage is needed. If you have insurance only (no extended warranty) you would just use your insurance coverage and pay the higher deductible.
We will see what is what once the T&C arrives.
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Customers are usally asked up front if the phone has been dropped and/or in contact with water.
If the customer answers that the phone was dropped in this scenario then they would be given an insurance claim for damaged equipment. I believe the new insurance only would cover damage along with the lost or stolen claims.
If the customer answers that the phone was dropped in this scenario then they would be given an insurance claim for damaged equipment. I believe the new insurance only would cover damage along with the lost or stolen claims.
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texaswireless said:
Ahhh, so easily done.
A customer has the option now to choose both or either one. The insurance only option is the same as the old insurance and extended warranty option at $3.99.
It also will no longer be backed by lockline.
Once more details (like a T&C) are out you can ask your inevitable questions, baited or otherwise.
I'm not sure exactly what you are saying above, but lockline is the one doing the new insurance program and enhanced warranty. They will not be handling the current standard manufacturer warranty.
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As of the time of the post the information I had was limited and much of it was verbal from our RAE. I was told it was NOT administered by lockline. I see from the T&C received today it actually is so she (and I) were incorrect.
The other details are accurate.
The other details are accurate.
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megs72979 said:
cingular is launching new insurance options july 25th.
My question is, and i cannot find the answer, does the warranty plan cover past the year? is that why there is a fee for it? in that case it is a great option. If it is in replacement of the FREE exchange through XBM, it sucks.
The replacement from the enhanced warranty will include a full kit and be overnighted as well.
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Yeah, all the details are on CSP. Email me and I can send you the channel communication.
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