OUTAGE IN NC
There is an outage affecting former att wireless digital customers in the 919 area code or NC state. Issue is that users aren't able to send or recieve calls, and inbound calls get error message that this number isn't in service. there is a trouble ticket open. just incase anyone is having this issue. π²
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*** note**** this outage is rather wierd, becuase even if the north carolina cust is in another state they are still affected by this outage.
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I heard from TSD it's due to the SunCom transition.
For all our Carolinas customers, I'm sorry the FCC forced us to sell you to some podunk regional carrier.
For all our Carolinas customers, I'm sorry the FCC forced us to sell you to some podunk regional carrier.
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And sorry that the FCC still mandates the ETF for those who cancel to the divested company then switch to another company. Call I had, customer switched to divested market then switched to Cingular and got the ETF. I wanted to credit it back but couldn't.
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Yupperz its definitely due to transitioning to SunCom.....I've had soooo many calls about that already today..... most ppl are being suprisingly good about it though.
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Lucky You!
The ones I've gotten yelled, screamed and cursed at me for 5mins each!
And all demanded CR for their time on the phone and "lost Business"/missed calls and for the day of no service.
I of course said "No way!!"
Only... In not so few words π€£
The ones I've gotten yelled, screamed and cursed at me for 5mins each!
And all demanded CR for their time on the phone and "lost Business"/missed calls and for the day of no service.
I of course said "No way!!"
Only... In not so few words π€£
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I've only had one of those from a lady saying that she didnt get a job because of this....I feel bad, cuz theres not anything that we can do about it!!
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don't feel bad....if she'd been smart enough to actually get the job she'd have provided more than one means of contact.
As for people who bitch with "I run a business from this phone!" I don't sympathize at all. You simply CANNOT run a business solely on a cell phone. They're too unpredictable. If you're trying to run your business with ONLY a cell phone and no other means of contact, you are GUARANTEED to lose money.
As for people who bitch with "I run a business from this phone!" I don't sympathize at all. You simply CANNOT run a business solely on a cell phone. They're too unpredictable. If you're trying to run your business with ONLY a cell phone and no other means of contact, you are GUARANTEED to lose money.
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The truth is; all these people have been bombarded with mail, email, text messages and voice messages from SunCom telling them they have to port.
They are idiots.
They are idiots.
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digital? why did former att call TDMA digital, when GSM digital as well? and wouldn't that be a suncom problem?
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Just because using digital makes it little easier for our customers to understand than TDMA.
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put now they're confused about GSM, they try to argue with me about GSM being digital.
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If a customer wants a credit for lost business and their being an @ss about it, just tell them that it's in the contract they signed and agreed to - WE DO NOT CREDIT FOR BUSSINESS LOSSES! And what type of person runs a business, a shoddy one at that; off one cell phone... Come on and get real. Like someone already said in here, cell phones are unpredictable and you just cannot trust them.
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If you are having issues in this are - here the trouble ticket # TT0001729825.. sorry about the earlier rant π
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Hello again. So aparently now that everything is dealt with in NC, we have a large outage in Orlando, FL. which is only impacting SOME (but most) of the customers on the Blue side, and in rare occsions some orange customers. there is a trouble ticket for this issue too. seems like there's alot of outages lately π
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REP, any reasons why? Perhaps because of the integration and the de-commissioning of some towers and they βforgotβΒ to put the other ones βonβΒ and because of that it is overloading the towers?
These outages are very interesting to me, and I am not sure why they keep happening, can you enlighten us? (I think this would be a good question to IR)
These outages are very interesting to me, and I am not sure why they keep happening, can you enlighten us? (I think this would be a good question to IR)
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I'm sitting close to three people that use Cingular and we're here in an office in Orlando, Florida. Nothing to report, just a little rain shower... π
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wish i could enlighten you but, I myself have not yet had light shed on this issue- we are given the issue, a ticket number, and scripting. π’ sorry no more info from me. im sure someone else knows more though.
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It is ok, at least you tried your best by giving us the problems and I appreciate it, but I will probably ask IR anyway, so I thank you. π
It is the same way with myself and some confidential information with Nextel and sprint, so it is all good.
π
No worries here.
It is the same way with myself and some confidential information with Nextel and sprint, so it is all good.
π
No worries here.
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***continued**** (about the orlando outage) the NC outage was definately due to divestiture. but iduno about al lthe other ones.
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Yea, I figured that much. π
During the conference call, they hinted at that and that there could be more problems that will arise because of the transition and integration of towers as well as de-commissioning some of the tdma networks.
Perhaps after the integration period in 2006, it will stop all of these outages because I am sure clients are fed up with it. In addition to that, they need to get their billing problems straighten out because I have seen many articles on that, and I recently posted one. Anyway, I hope the best for cingular, but I think if they want to be successful in this industry, they need to improve those very important things. π
By the way, I am not saying these things to start a βflame warβΒ just sta...
(continues)
During the conference call, they hinted at that and that there could be more problems that will arise because of the transition and integration of towers as well as de-commissioning some of the tdma networks.
Perhaps after the integration period in 2006, it will stop all of these outages because I am sure clients are fed up with it. In addition to that, they need to get their billing problems straighten out because I have seen many articles on that, and I recently posted one. Anyway, I hope the best for cingular, but I think if they want to be successful in this industry, they need to improve those very important things. π
By the way, I am not saying these things to start a βflame warβΒ just sta...
(continues)
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I found an article about this, if I Believe it is associated with it.
http://www.timesdispatch.com/servlet/Satellite?pagen ... »
"Outages were mostly in west
The official migration from the SunCom network to Cingular happened late last month.
The transition caused some cell-phone outages mainly in western portions of the state, with pockets in other regions, Kaufman said.
Upon the switchover, Cingular said most subscribers' calling plans, coverage areas, phones and numbers would stay the same.
The only people required to make a switch in phones were those who had handsets with GSM technology. The change had to have been made by June ...
(continues)
http://www.timesdispatch.com/servlet/Satellite?pagen ... »
"Outages were mostly in west
The official migration from the SunCom network to Cingular happened late last month.
The transition caused some cell-phone outages mainly in western portions of the state, with pockets in other regions, Kaufman said.
Upon the switchover, Cingular said most subscribers' calling plans, coverage areas, phones and numbers would stay the same.
The only people required to make a switch in phones were those who had handsets with GSM technology. The change had to have been made by June ...
(continues)
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so does that mean that cingular now ahs better reception in nc and now its free mobile to mobile in north carolina to suncom users now? PLEASE CORRECT ME IF IM WRONG, CUZ IR EALLY DONT KNOW...THANKS! π
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SunCom and Cingular are two seperate companies.
NO NO No there is no mobile to mobile between the two companies customers.
SunCom has M-M among its subscribers; Cingular has M-M among its subscribers. Never the twain shall meet.
SunCom customers can have a GSM phone which says Cingular and never get charged for the use as long as they are on one of the NEW plans...can you say Harry Conick Special?
Cingular customers must have the NO ROAM plans to be able to use SunCom towers...but beware, some Cingular phones have been programmed to only use Cingular towers.
If you buy a phone from an outside source and it has not been locked and you use another carrier's towers, you will run the CHANCE of paying roaming charges.
LOOK AT ...
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NO NO No there is no mobile to mobile between the two companies customers.
SunCom has M-M among its subscribers; Cingular has M-M among its subscribers. Never the twain shall meet.
SunCom customers can have a GSM phone which says Cingular and never get charged for the use as long as they are on one of the NEW plans...can you say Harry Conick Special?
Cingular customers must have the NO ROAM plans to be able to use SunCom towers...but beware, some Cingular phones have been programmed to only use Cingular towers.
If you buy a phone from an outside source and it has not been locked and you use another carrier's towers, you will run the CHANCE of paying roaming charges.
LOOK AT ...
(continues)
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DO NOT FEEL ANY SYMPATHY FOR OLD AT&T CUSTOMERS who have refused to read the volumes of communication sent to them from Cingular and SunCom about having to port out. They are all idiots....no exceptions.
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