Ok so I called today for my aunt who needed some roaming charges removed from her bill since we live so close to the Canadian border and we got some guy named Sam, very polite and helpful.

After helping them and having heard the complaints from my 2 aunts about the poor sound quality on my phone he talked to me. I explained that I returned the phone once at the store and once through XBM. He said well let me send you some updates for your phone that should help a lot.

I have the Samsung e317 and the problems are with very low volume and very bad distortion in sound. I was wondering what these updates are and how they will help cause it still sounds the same to me. The phone is horrible at keeping a signal and the sound is horrible. An...
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