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Looking for info on how they charge for features

lorna

Aug 3, 2005, 12:11 PM
I went to the Cingular website to find out how they charge for text messaging, sending photos, etc, and there is NO information on that. There is information which describes the services, but nowhere do they say how much you will pay for it, whether it is a monthly charge, or whether it is a pay-as-you-use charge.

Where can I find out so that it is in writing from a Cingular source?

-Lorna
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ron mexico

Aug 3, 2005, 12:16 PM
I got beat out!? ๐Ÿ˜ฒ

Bastards!! ๐Ÿ˜ˆ ๐Ÿ˜ˆ
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lorna

Aug 3, 2005, 12:20 PM
uNt0uChAbLe said:
Text Messaging:
https://www.cingular.com/media/text_messaging_purchase »

.......... Lorna says ............................................. ...
Thank you for this........... They tell what the package pricing is but I do not see where they tell what the pay-as-you-use pricing is. ๐Ÿ˜•

-Lorna
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uNt0uChAbLe

Aug 3, 2005, 12:26 PM
In the first graph look at the last item where it says pay per use. Look in the last column and it says $.10/per message.
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lorna

Aug 3, 2005, 12:39 PM
uNt0uChAbLe said:
In the first graph look at the last item where it says pay per use. Look in the last column and it says $.10/per message.



.......... Lorna says ............................................. ...
No. That last column is pay per use for OVERAGES. Iit is an overage pricing for the package deal if you go over their limit.

-Lorna
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uNt0uChAbLe

Aug 3, 2005, 12:42 PM
Its the same price. Everyone who has responded to your post has said the same thing. Dont take this as being rude but please read the Cingular site in its entirety. It explains everything you need to know from what the services provide down to how much they cost individually as well as package pricing.
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lorna

Aug 3, 2005, 12:45 PM
uNt0uChAbLe said:
..... Dont take this as being rude but please read the Cingular site in its entirety. It explains everything you need to know from what the services provide down to how much they cost individually as well as package pricing.



.......... Lorna says ............................................. ...
I guess I just did not click onto all of the features.
-Lorna
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captainplooky

Aug 3, 2005, 1:39 PM

It explains everything you need to know from what the services provide down to how much they cost individually as well as package pricing.


Where does it include information about games then?

It says you are charged for KBs used to download but other here say it can be sent as a "message" which is contrary to the website.

So in fact - it does not explain everything.
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ralph_on_me

Aug 3, 2005, 1:41 PM
You're picky picky picky... but you keep us on our toes.

The details are covered in the brochures though. With how often our website changes I wouldn't quote it.
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captainplooky

Aug 3, 2005, 1:46 PM
That's just it though - I have the brochures and nowhere does it mention that games can be sent as MMS messages - every mention of it states you will be charged per KB of download - whereas others have stated you can be charged a MMS which would be considerably cheaper.

When it comes to Cingular (or any company for that matter) if you can get more money for something - you tend to do it.

It's not just Cingular though - I have noticed a multitude of charges and fees that are not listed for most all carriers and most customers are not even aware of them til they are under contract.

Just seems shady to me.
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ralph_on_me

Aug 3, 2005, 2:23 PM
ohhhh sending games via MMS... I thought you meant just downloading. I don't think I've actualy seen a game that is small enough to be sent through MMS. I've seen text messages that contain links, but you're still connecting to the internet to download them.

If a game was small enough for the installed to be sent in a MMS, then yes that's a better deal.

I don't feel like looking it up at the moment, does anybody remember the maximum size of a MMS is?
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disturbed1

Aug 3, 2005, 2:35 PM
They're both right. Depending on your method of download your game may or may not be sent as an MMS. Here's what happens (from experience, not a brochure or website):

When you download the game straight from your phone: You're already on the MEdia net and therefore are being charged a /Kb price plus whatever price you've agreed to pay for the game. The /Kb price covers the data transferred over the network while the game charge is just that, a charge for the game itself.

When you download from cingularextras.com: a link is sent to your phone via MMS, you're not charged for the MMS, but you're still charged for the data.
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texaswireless

Aug 3, 2005, 2:46 PM
That actually is old info. Used to be correct but now all games, ringtones and graphics are downloaded via media net.
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disturbed1

Aug 3, 2005, 4:13 PM
Since when? As of a week or two ago I could still go to cingularextras and have something sent via MMS.

I'd love it if these loverly communications would get passed down to my part of the Premier Agent tree.
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texaswireless

Aug 3, 2005, 5:13 PM
We had a data training here about a month. Big to do, agents and COR came in from all around for this thing.

The trainer states all downloads are done via MEdianet now.

I suppose if you have an older phone and are downloading older stuff maybe it still works as an MMS but that is pure speculation on my part.
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cingularreppy

Aug 4, 2005, 2:38 AM
the thing is the website cannot tell you how much it will cost for a game becasue different games are different sizes, before you download it it will probably say this game is "this" many KB
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captainplooky

Aug 4, 2005, 1:10 PM
The thing is... if you go to the website, you have to buy the game before you can actually see how large the file is. Frankly, I think they would sell more items if they were just upfront with the file size, especially when they were charging 3cents a kb... at that price a 1 meg game would be nearly $30 to download.

Of course, some claim that after you purchase the game you are sent a message to download the game, on which, you are told the size of the file and that you have the option to not download it and not be charged for it, however, given Cingular's notorious billing errors, I find that to be highly suspect.

Buy now, learn the cost later... who actually makes purchases this way?
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texaswireless

Aug 5, 2005, 5:49 PM
My lord you are just becoming a bigger fool each and every day.

First, these games are a few hundred KB, not a MB. Second, you get a message telling you the size of the file BEFORE YOU DOWNLOAD. That has been confirmed by several different people, yet you seem to reject that answer (probably because it is logical and doesn't allow your continued rants).

Are you finished now?
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captainplooky

Aug 7, 2005, 9:46 AM
My goodness - you can't seem but help yourself from constantly trying to insult and belittle me.

If you think that all applications and games are the same size and will not grow in size then you are sadly mistaken.

Furthermore, if you think that any game of size X can and will be sent at with a KB amount of size X your are further mistaken. I suggest you look into what ECC codes are, as well as, the general overhead associated with file transfers.

Lastly - if it your contention that the average consumer will understand how the files are transmitted in the fashion you describe (which yes I still do not fully trust for obvious reasons) then I believe you to be yet again sadly mistaken. Why do I say this? It is quite simple - becaus...
(continues)
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texaswireless

Aug 8, 2005, 10:19 AM
As I have done in the past many, many, many times I invite you to visit my store. I will show you EXACTLY how it works (as I do with all my customers) so it is crystal clear.

I am not an internet merchant, therefore my process is geared towards in store presentations.

Want to see it? Come on in, bitch!
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captainplooky

Aug 8, 2005, 7:13 PM
So - once again you fail to be able to substantiate the claims you make in regards to this matter.

You fall back on the "trust me" and "come to my store" position neither of which I (nor numerous customers) are willing or interested in doing and fall back on insults.

You claim not to be an internet merchant, which you obviously aren't, however, unless I am mistaken -the only way to obtain these games is through the interent which you admittedly state you have a lack of knowledge concerning.

You further ignore the statements on the official Cingular website that clearly fail to demonstrate that the method you describe while substantiating my claims.

Is it any wonder Cingular rates so low in customer service and satisfaction?
...
(continues)
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texaswireless

Aug 8, 2005, 7:29 PM
The website claims the following:

"You will be charged once you download the game/ringtone"

You don't download the game/ringtone until you receive a text message with the size of said game/ringtone with a link to "download"

So, I showed you ON THE WEBSITE that my information is correct. That information has been posted in the past yet you ignore it and try to claim misleading tactics.

I also show customer via a LIVE DEMO in store the exactly process as mentioned above.

Checkmate.
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captainplooky

Aug 9, 2005, 5:28 AM
Actually you have shown nothing. Where is this statement on the webpages - because I have been unable to find it.

As per
http://www.cingular.com/media/games_faqs#faq3 »


How do I pay for games?
Games are charged using Cingular DirectBill and appear on your monthly Cingular bill. You will be charged when the download is purchased and cannot receive a refund if you choose to delete or replace it from your phone.


Now - how does one even get to have the message downloaded if they haven't purchased the game? That is quite the mystery to me. There is absolutely no mention of it whatsever on the Cingular site. The only mention of a message is:


Why hasn't my game arrived yet?
Normally,
...
(continues)
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texaswireless

Aug 9, 2005, 10:04 AM
Humorous?

What is humorous is that you don't even own a Cingular phone and aren't willing to even let a local store demonstrate the above process yet you question how it works.

Your continued skepticism is astounding. Do I need to drop a rock on your head to ensure you believe gravity does exist (or is it that too many were thrown at you as a child)?

Believe me or not, it doesn't matter. If any actual interested customer does read this now worthless thread you can purchase a game or ringtone and receive a message with a link to download. Once you choose to actually download the game you will be charged.

Pooky bear, unless you and Garfield have information to the contrary (as in you have ACTUALLY TRIED the process and it doesn'...
(continues)
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captainplooky

Aug 9, 2005, 7:01 PM
I see that you are unable or unwilling to substantiate your earlier claim with a link to the actual writing you had quoted.

Furthermore - I see you have glossed over the information I have provided from the website which explicitly states:


You will be charged when the download is purchased


I wonder why that is.

Odd how you have to purchase the game/ringtone before you can even be sent an admin message - and yet not be charged if you chose to refuse it. The information on the website directly contradicts you as far as I can tell - yet you continue to gloss over it.
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texaswireless

Aug 10, 2005, 10:30 AM
Coming from one whose goal is to denegrate Cingular and it's representatives at every turn.

So when I provide an explanation that makes sense to you say it is glossing over?

Your time must really not be valuable. You are arguing over a feature you will never use because you aren't a Cingular customer and are unwilling to allow someone to give you a live demo to prove the point. It is also over a couple bucks (that you will never spend).
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captainplooky

Aug 11, 2005, 2:49 AM
So would it be safe to assume since you cannot and continue to fail to provide a link to the statement you quoted as from the website


"You will be charged once you download the game/ringtone"


that it is in fact a lie told by a liar who was merely trying to bolster their stance with falsehoods?

I have tried in vain to find this statement on the website - as well as - have tried to use Google to track it down, yet it appears to not exist.

It would appear that you are doing nothing more then lying or am I mistaken?

The FAQs on the Cingular website that I have quoted would appear to further corroborate my suspicion that you are in fact merely lying.
http://www.cingular.com/media/games_faqs#faq3 »

...
(continues)
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texaswireless

Aug 11, 2005, 10:21 AM
You have no interest in the truth and have now moved back to the "liar liar pants on fire" act.

If you had any interest in the truth you would follow the advice of many here and visit a store for a live demo.

You can type a wonderful fancy post but in the end your intentions are clear as ever, you want to trash Cingular. The problem is you picked the wrong subject and backed yourself into a corner.

How do you login to MEdia net in the handset? It could result in charges, so why is there no link on the cingular.com website? There are not specific EXACT instructions in your manual either. How could this be? No instructions?

It is called a live demo or data support from Cingular customer service (I personally prefer to give a l...
(continues)
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captainplooky

Aug 11, 2005, 6:15 PM
You continue to fail to provide a link to the information you claimed was on the website.

You continue to try to divert the discussion from the fact that you made a claim that you cannot substantiate with the proper documentation.

You sir - are a liar and until such time you can provide a simple link to the information you provided (the quote you claim from the website) I will have no reason (nor many others I suspect) to believe otherwise.

How it is you believe I backed myself in a corner with factual information that is documented on the website and which I provide the proper links to find the information whereas you fail to be able to do - is beyond me.

Your pseudo answers about instructions are as ridiculous as the lies you e...
(continues)
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texaswireless

Aug 11, 2005, 6:24 PM
Any others as plooky suspects?

Please join in if you think I am just making stuff up to lie about this subject.
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captainplooky

Aug 11, 2005, 10:22 PM
Let put this as simply as I can. You claimed:

Texaswireless
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »


The website claims the following:

"You will be charged once you download the game/ringtone"



Where can one find that statement on the website as you have quoted yourself?

Whereas, I can provide and have shown the website shows different.

Captainploooky
http://www.cingular.com/media/games_faqs#faq3 »

How do I pay for games?
Games are charged using Cingular DirectBill and appear on your monthly Cingular bill. You will be charged when the download is purchased and cannot receive a refund if you choo
...
(continues)
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texaswireless

Aug 11, 2005, 11:28 PM
Like I said, anyone else believe (as pooky bear likes to contend) that I am lying?

Pooky bear, you said that you believe others believe I am lying. Sit down, shut up and let those others come forward.

No matter what I say, no matter what I do, you will not believe me. What incentive do I have to continue to respond to your accusations? None whatsoever.

If others here think I am lying please feel free to post here or IM me privately and I would be happy to arrange a demonstration in your locale (assuming you live in a Cingular market) to show you what I have described.
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captainplooky

Aug 12, 2005, 12:24 AM
Yet another response that does not attempt to answer a very simple request to substantiate the information you claim to have quoted from the website by providing a simple link.

Why not just admit that you lied about that information being on the website and be done with it?

Continuing to fail to supply a simple link coupled with your responses only makes you look more foolish.
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texaswireless

Aug 12, 2005, 12:52 PM
Are you trying to prove something to me or are you trying to make a public statement?

You did this once before when you first came on this board. You wanted to prove to everyone that I lied. Did I aquiese to your request and just breakdown sobbing like Jim Baker admitting to his sins? Of course not, nor was I proven to have lied about a thing. You just act a fool and think it ads anything to this board (BTW, I see no one is yet to join your "other think you lied" crusade).

I won't work now nor will it ever work in the future. The funny thing is, you have no data to prove me wrong, you simply have a website link that doesn't completely explain a process to your liking and your own internal demons that won't allow you view a live de...
(continues)
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captainplooky

Aug 12, 2005, 6:32 PM
I see, asking you to provide a simple link to the website you claimed to be quoting was an unreasonable request when the website (which I have linked) clearly seems to indicate contrary to your statements.

๐Ÿ™„ ๐Ÿคฃ
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timslo

Aug 23, 2005, 7:48 PM
I find it humorous that two losers choose to argue with one another OVER THE INTERNET. ๐Ÿ™„

Or, am I the loser, who enjoys the bickering of two individuals.....OVER THE INTERNET?

๐Ÿคฃ ๐Ÿคฃ ๐Ÿคฃ ๐Ÿคฃ ๐Ÿคฃ ๐Ÿคฃ
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texaswireless

Aug 11, 2005, 11:41 PM
For the customers out there who really actually care about knowing the truth, here is a simple explanation for you.

Let's say you are at the market. You want to buy a melon that is charged per pound. When you put the melon in your cart did you commit to pay for it? You don't actually pay for it until you get to the register, it get's weighed, recorded on your receipt and you give them your payment method.

It is a very similar process with purchasing a game from the Cingular website. You can select the game amd even send it to your "cart" for purchase. But, AS THE WEBSITE CONTENDS IN WRITING, you must pay for it once the download is purchased. It isn't purchased until you receive the link on your phone (via text message) AND ACTUA...
(continues)
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captainplooky

Aug 12, 2005, 12:33 AM
Still trying to claim the website says things which you cannot link to, have you no shame?

Oh that's right - we should just trust you since you claim it says it - but cannot and have consistently failed prove it by providing a simple link to the information you claim it contains.


But, AS THE WEBSITE CONTENDS IN WRITING, you must pay for it once the download is purchased. It isn't purchased until you receive the link on your phone (via text message) AND ACTUALLY download the game/ringtone, etc.


Really? Where? You continue to FAIL to provide any such evidence that would support you claim and have even gone so far as to make up information you claim the website contains! Where does it make any reference ...
(continues)
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texaswireless

Aug 12, 2005, 12:56 PM
I don't care what you discount regarding my information. Are you so thick as to think I am trying to change your thinking on ANYTHING?

Maybe I need to be more clear. I DON'T CARE WHAT YOU THINK IN REGARDS TO MY INTENTIONS!

I will continue to challenge your false and misleading accusations so new and existing users may be better educated about Cingular and the industry in general.

I stopped trying to change your mind about things long ago. Only fools continue to hit their head against a brick wall and ask for more.
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captainplooky

Aug 12, 2005, 6:27 PM
No link I see yet again...

๐Ÿคฃ
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texaswireless

Aug 3, 2005, 2:45 PM
Pooky Bear, if you are going to use what people say as an attempt to trash Cingular you should read everything.

I stated back a month or so ago that at the recent Cingular wide data training that all ringtones, games and graphics are treated as 100% data.

When downloading from the website you receive an admin text message (free) telling you the size of the file and do you want to download. Once you download the file you pay for it. If you decline the download you don't pay for it. You can easily deduct the price by multiplying the cost of data in your plan x size of file in KB.

I also posted that I confirmed that in the past MMS messages were used to download ringtones but that had changed due to the size of the files.
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captainplooky

Aug 3, 2005, 4:27 PM
Old conflicting info seems to be current conflicting info...
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texaswireless

Aug 3, 2005, 5:14 PM
Except when you use it to trash Cingular. There is old info and then there is intent to disparage. Unfortunately you made your intentions clear long ago.
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simplymarcus

Aug 3, 2005, 12:14 PM
.10 per text message and .25 per Multimedia message send up to 6 recipients.
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ron mexico

Aug 3, 2005, 12:15 PM
$.10 for text messages, $.25 cents for multimedia, and a penny per kilobyte for media net.
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simplymarcus

Aug 3, 2005, 12:23 PM
.03 cents per kilobyte on new customers
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ralph_on_me

Aug 3, 2005, 12:49 PM
They went back down to 1 cent.
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lorna

Aug 3, 2005, 12:25 PM
ron mexico said:
$.10 for text messages, $.25 cents for multimedia, and a penny per kilobyte for media net.


.......... Lorna says ............................................. ...
I am not familiar with multimedia. What is it?
Also, what is media net?

I want to send a photo in an email to someone but I cannot see on the Cingular site how they charge for that.

-Lorna
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uNt0uChAbLe

Aug 3, 2005, 12:28 PM
Multimedia (or MMS) is sending/receiving pictures and video messages. MediaNet is Cingular's name for internet. Just read the links I gave u earlier and it will explain everything.
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lorna

Aug 3, 2005, 12:43 PM
OK...... but when they explain everything using terms that I don't understand, then I in fact don't learn. -Lorna
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ralph_on_me

Aug 3, 2005, 12:50 PM
If you're sending a photo to an email it will charge you that 25 cents, but not your friend. If it was going to your friends cell phone they would have a charge for it as well.
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lorna

Aug 3, 2005, 1:00 PM
ralph_on_me said:
If you're sending a photo to an email it will charge you that 25 cents, but not your friend. If it was going to your friends cell phone they would have a charge for it as well.


.......... Lorna says ............................................. ...
That I did figure out for myself, since there have to be two cell phones for two charges to be incurred.

But not I see that it will not be just 25ร‚ยข, because I read on the Cingular site that one has to SUBSCRIBE FOR THAT FEATURE. To me, subscribe means pay. And that means, pay even for a period of time in which one didn't use the service/feature at all.
๐Ÿ˜•

-Lorna
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pocfan

Aug 3, 2005, 1:26 PM
Cingular service automatically comes with the feature Multimedia Message Pay Per Use. This means that picture messages are billed at .25 per each message to sed or receive. ๐Ÿ˜‰
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lorna

Aug 3, 2005, 1:56 PM
pocfan said:
Cingular service automatically comes with the feature Multimedia Message Pay Per Use. This means that picture messages are billed at .25 per each message to sed or receive. ๐Ÿ˜‰


.......... Lorna says ............................................. ...
Well, OK. When I called Cingular a little while ago the sales rep told me that there would be a sign up for pay per use, but no charge for the sign up, so that seems fair to me! Thank you. -Lorna
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lorna

Aug 3, 2005, 12:56 PM
Do I need other services with Multimedia Messaging?
Yes, you must also subscribe to MEdia Net and Text Messaging.

.......... Lorna says ............................................. ...
The above excerpt from the Cingular site leads me to believe that even if one pays on a pay-as-you go basis, you still have to SUBSCRIBE to a service. So again, one is paying for something that one may not use within any given period of time. -Lorna
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lorna

Aug 3, 2005, 1:05 PM
I just called a Cingular Store and the sales rep told me that one has to sign up for pay per use, but that this signing up for pay per use does not involve any kind of charge. This seems fair to me. -Lorna
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timslo

Aug 23, 2005, 7:52 PM
I think you automatically "subscribe" when you sign up for service. What's interesting to me, is that all three features will not work without the other. Maybe I'm just totally ignorant on this but I find it strange. If I remove the text messaging feature from a phone, then they can't access Medianet or send pictures, and the same way for the other features. Crazy!
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ralph_on_me

Aug 3, 2005, 1:13 PM
Ack, that IS a pretty misleading statement. I guess it's technically correct, but that takes a little explaining.

When you sign up on a plan, it includes three extra features (and a few others) that give you the pay-per-use rates. If it didn't stick those "subscriptions" on there you wouldn't be able to do any of it. So, in order to send MMS you have to be signed up on at least the pay-per-use text and media-net.
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lorna

Aug 3, 2005, 1:19 PM
ralph_on_me said:
Ack, that IS a pretty misleading statement. I guess it's technically correct, but that takes a little explaining.

When you sign up on a plan, it includes three extra features (and a few others) that give you the pay-per-use rates. If it didn't stick those "subscriptions" on there you wouldn't be able to do any of it. So, in order to send MMS you have to be signed up on at least the pay-per-use text and media-net.


.......... Lorna says ............................................. ...
And if you go pay per use, there is no sign-up charge, right? That is what a Cingular sales rep told me on the phone about ten minutes ago. -Lorna
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pocfan

Aug 3, 2005, 1:30 PM
That is correct. The pay per use features give you the ability to use those features at the standard rate. There is no monthly recurring charge for a pay per use feature. You only get charged the .10 or .25 if you use the feature. Hope this helps. ๐Ÿ˜
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ralph_on_me

Aug 3, 2005, 1:37 PM
Yep, exactly what pocfan said, and there's no charge to sign up. If you've signed up on one of our GSM nation plains the features are likely already on there.
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lorna

Aug 3, 2005, 1:59 PM
Yes, and thank you. This helps a lot.

BTW, even when I get more than one reply saying the same thing, it is still helpful, because they then support the claim in numbers. When one person tells me something, that is one thing, but when three people say the same thing, that is, well, three sources in agreement. That's what reporters are required to have, so I figure that's a good standard to follow. Thank you all.

-Lorna
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