My old contract had already expired. I was just looking for a new phone. I signed up for 2 more years to get the phones. Once I returned the phones they did not want to allow me out of the contract even though I got all my money back.

Who is "they"? If you did all this with a faceless voice in a cubicle, you might just be screwed. If you did it at a retail store, you are in luck. See the person you saw the first time. Talk to them; talk to the manager...problem solved.

This happened to a customer of mine because she ported out so no one reported to the CC side that equipment was returned. All that we had to do was get a copy of the return receipt and fax it into the CC reps who took care of it... as long as you can provide proof that things were returned within the trial timeframe, they have to honor that last commitment dating

Unfortunately this transaction was over the phone with ATTWS.
In any case the transactions on my account were very clear. 2 GSM phones purchased and paid for by credit card. GSM phones returned within the buyers remorse period, account credited for cost of phones and activation fees. All of this info was on my account.
The CSR I spoke to first (I have the name she gave me) looked at it all, said nothing doing. When I pushed she put me on hold, "talked to another CSR", came back on the line and said still no dice. Then she says she can give the correspondence add to take it up because the wait for the sup. is 30 min and "he will tell you the same thing I told you".
After explaining the situation to the 2nd CSR (who seemed to get it) she...
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If your old contract had expired...and you had no existing contract when you tried to upgrade, then your new contract that was a part of your upgrade should have been cancelled as well. You should be back to square one...in other words, no contract before upgrade, no contract should be in place after you returned equipment within the buyer's remorse window.

That was what I told Cingular from the very first call. It took me a lot of time on the phone with 3 different CSRs to get that across. Made me lose my temper too. ☹️

I am so sorry that things got so crazy for you. I work in a department in Cingular that handles escalations and often your type of call is routed to my department. Sometimes the best way to handle this is to talk with the team that handles escalations. I know you tried to get to that point and were denied. At no time should the rep refuse your right to speak with a supervisor. We are trained to handle most escalations however, we are also advised to know when it's time to give it to someone else. Not because we cannot assist you but simply based on the fact you requested a supervisor. I'm incredibly frustrated that as a seasoned rep, I am continously cleaning things up with reps that don't know or don't want to take the time to find ou...
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Well then I have a good question for you, and I hope you know. Who on EARTH has the unlock codes for the phones?! I pushed and pushed to try and get the unlock code for my V600 so I could use it for Cingular. I got furious and demanded another person to speak with, and I was met with the most ridiculous supervisor ever. He didnt even say thank you for choosing cingular have a nice day when we hung up.

I would say to him, "I paid top dollar for this phone, I don't want to pay top dollar again so soon just so I can change my plan around."

His options:
Get a free Nokia 6010. The biggest phone downgrade EVER
Pay for a V551, the equivalent to my v600
Change my AT&T plan, but lose my Mobile to Mobile and unlimited NW promos.

I tol...
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Unlock codes for attws would have to be found another way. They do not store the codes anyehere nor do they have to. You can hold a gun to a reps head and they still would not be able to get it BECAUSE THEY DO NOT HAVE THE BLOODY CODES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!

Just because you want the bloody thing and escalate every damn day does not mean someone has it They SIMPLY DO NOT HAVE THE THING!!!!!!!!!!!!!!!!!!!!!!! Oh by the way if you had a warranty you now no longer have one. Unlocking it and bringing it to cingular voids the warranty btw. There really was no merger with attws and Cingular. ATTWS went under and was BOUGHT Out by cingular. So of course you are going to have to make some changes you do ...
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I seriously doubt if I sent it in to warranty they would even know it was unlocked. My friend sent in his NEC and the water damage indicator was red, they sent him a new one. Something tells me they don't even spend any time with the phones.

And maybe instead of disappointing everyone, you should step up to the plate and find out where the codes are. Someone has them. Don't even try and deny it. If I worked at a call center I would find out who has them. It's probably that weasely guy who sits in the corner cubicle down the way from your desk.

Ashdizzle, it is not a matter of us stepping up to the plate to locate this information. Our employer took a position that as a company, we will not unlock our phones. As employees we are paid to follow that policy. Since the company has decided that we will not unlock the phones, the company has not provided the codes required to unlock them. You can escalate has high as you want to go, we don't have them. If someone were to step up to the plate and track it down, and provide it to you, that person would be fired. You are not worth losing a job over. Keep on calling, keep on escalating if it makes you feel better, the end result will be hours of wasted time, more frustration, and you could wind up getting banned from customer care.

He may have been sent a replacement phone but as per t&c of the warranty exchange if it is found to have liquid or physical damage then you are billed the out of warranty fee. You do not mail in your phone then get another first you are sent a replacement upfront. And there are many people who do get billed that fee.

ATTWS never gave unlock codes, and now that they're Cingular the unlock codes still wont be given. Cingular handsets can be unlocked through our policies, but not ATTWS handsets.

If you want it done so badly, pay someone on a website $20 and then complain to them if it doesn't work. Quit whining and trying to get something you're not entitled to by doing so.

Mr. 3220 is discontinued,

I have actually personally been successful with this twice, also the only times tried. Once in CA and once in TX.

During cross examination don't ask the question unless you already know the answer. It will generally make you look very foolish.

Texaswireless has been VERY helpful on many occasions to numerous people, including myself. So please hold your tacky comments to yourself.

What you apparently fail to understand is that Fauxmite should have never even have encountered this problem in the first place.

Originally it would seem that the representative was effectively trying to connive him into believing something that was indeed false - as evidenced by the fact he was able to get the problem resolved.

Raise the bar only to hit your customers over the head with it and hope they do not try again - most honorable indeed.

I agree, never should have come up in the first place.

Why don't you start a letter writing campaign to protest this particular issue since it IS actually worthwhile (instead of wasting others time with your conjecture about downloading games).

I think Cingular's outstandingly poor customer service record should already be sufficient enough to raise alarm within the organization.

Yet I must admit - I do find it baffling it continues.

Did you attend drama school?

For someone who quotes so often for alternate sources I figured you would know that cingular's scores for service have continually improved over the past 2 years.

Still, get off the computer and write some letters. Please.