AT&T Forum (Phone Scoop)

Agent Queue/CS Down?

Aug 12, 2005, 10:10 AM

I have been trying to contact AQ/CS all morning. When I call 866-856-0156 all it does is ring. Anyone else in any other market care to comment or verify?

Will
Dallas Market

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simplymarcus

Aug 12, 2005, 10:21 AM

Yes Will, there is a problem with the IVR. Some call centers are taking all the calls and some centers are getting no calls. The only reps that are able to receive calls are overloaded.

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madpuffcalm

Aug 12, 2005, 4:05 PM

anybody know why the credit analysis for tp1 reps have evacuated the building and are no longer taking calls today? did they get blown up? or a tornado? wtf? all it says is that an emergency happened or what have you.

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st1x80

Aug 12, 2005, 10:22 AM

Will,

I am getting through and im in Dallas Market also.

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texaswireless

Aug 12, 2005, 12:56 PM

Was doing it this AM but seems to be working now.

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