Hi Guys < Cingular question please
I understand from time to time with all carriers there are billing problems. I’m thinking about joining Cingular and getting signed up for their 900minutes for 59.99. My simple question is even though every carrier has it share of problems, should I be a little more nervous of over charges going to Cingular. I really need some solid input here guys. Why is Cingular getting such a bad rap for over charging? Please tell your experience with your provider. And also with the 59.99 plan with taxes and charges what can I aspect to pay each month.
I’m new to this phone site and trying to learn what’s best for me to do.
Thanks for everyone who inputs.
I’m new to this phone site and trying to learn what’s best for me to do.
Thanks for everyone who inputs.
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i am a former digital att rep, the reason for the most of the complaints is honestly assumptions that every problem that happens is "merger" related, as we all know that when you have a big business changes happen and when changes are made which are usualyl made to be a long term benefit and usualyl isnt short term than customer begin to blame everything on the merger, honestly yes there are billing problems, but i mean the majority of problem are customers blaming it on the merger which isnt the case its jsut something that happened... like u have had so many custoemrs calling is saying they have never gone over there min till cingular took over and as soon as a fee is applied that is not normal or anything its blamed on the merger when in ...
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cingularreppy said:...
i am a former digital att rep, the reason for the most of the complaints is honestly assumptions that every problem that happens is "merger" related, as we all know that when you have a big business changes happen and when changes are made which are usualyl made to be a long term benefit and usualyl isnt short term than customer begin to blame everything on the merger, honestly yes there are billing problems, but i mean the majority of problem are customers blaming it on the merger which isnt the case its jsut something that happened... like u have had so many custoemrs calling is saying they have never gone over there min till cingular took over and as soon as a fee is applied that is not normal or an
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Well let me put your fears to ease. Every company has customers going over their minutes. We provide rate plans and promotions, like all carriers, to help prevent this.
The $59.99 Nation Plan has 900 Rollover minutes, what you don't use, you keep for the next billing cycle. This first starts on the 2nd billing cycle when you start up with us and last for 12 months before the banked minutes are then expired and you start the process again. Overage is $0.40/minute but below will help to prevent that.
The mobile to mobile is great for those people you know who exist on Cingular and AT&T.
Then Unlimited night and weekend minutes with the option to pay an extra $7.00 a month for 7pm-7am calling.
This coupled with view minutes option o...
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The $59.99 Nation Plan has 900 Rollover minutes, what you don't use, you keep for the next billing cycle. This first starts on the 2nd billing cycle when you start up with us and last for 12 months before the banked minutes are then expired and you start the process again. Overage is $0.40/minute but below will help to prevent that.
The mobile to mobile is great for those people you know who exist on Cingular and AT&T.
Then Unlimited night and weekend minutes with the option to pay an extra $7.00 a month for 7pm-7am calling.
This coupled with view minutes option o...
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Link said:...
Well let me put your fears to ease. Every company has customers going over their minutes. We provide rate plans and promotions, like all carriers, to help prevent this.
The $59.99 Nation Plan has 900 Rollover minutes, what you don't use, you keep for the next billing cycle. This first starts on the 2nd billing cycle when you start up with us and last for 12 months before the banked minutes are then expired and you start the process again. Overage is $0.40/minute but below will help to prevent that.
The mobile to mobile is great for those people you know who exist on Cingular and AT&T.
Then Unlimited night and weekend minutes with the option to pay an extra $7.00 a month for 7pm-7am calling.
This cou
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It amazes me how so many people still do't truly understand rollover.
All your minutes do not expire after 12 months. The only ones that expire after 12 months are the oldest. The system also uses the oldest minutes first.
There is a really nice tool available now called a rollover matrix. You can see what is due to expire, how much is being saved, etc.
Everything else he said was right.
All your minutes do not expire after 12 months. The only ones that expire after 12 months are the oldest. The system also uses the oldest minutes first.
There is a really nice tool available now called a rollover matrix. You can see what is due to expire, how much is being saved, etc.
Everything else he said was right.
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Simply put from another consumer:
I've been with Cingular for nearly a year now. That's 11 seperate bills that I have recieved from Cingular, none of which had any billing errors on them. I am fully satisfied with the service that Cingular has provided me, and truly trust that I won't eperience any troubles with billing in the future.
The truth is that you're hearing so many horror stories about billing and Cingular is taking such a hard rap, because they have so many customers. Every company has billing errors. You only ever hear the bad things about billing, never the good things. So if there are more potential customers to have billing problems with Cingular, of course you're going to hear more complaints.
Personally, I beli...
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I've been with Cingular for nearly a year now. That's 11 seperate bills that I have recieved from Cingular, none of which had any billing errors on them. I am fully satisfied with the service that Cingular has provided me, and truly trust that I won't eperience any troubles with billing in the future.
The truth is that you're hearing so many horror stories about billing and Cingular is taking such a hard rap, because they have so many customers. Every company has billing errors. You only ever hear the bad things about billing, never the good things. So if there are more potential customers to have billing problems with Cingular, of course you're going to hear more complaints.
Personally, I beli...
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RUFF1415 said:
Simply put from another consumer:
Josh, Satisfied Customer
Whaaaaat? I thought you were a cingy rep... I've wrong all theseS years. LOL
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Haha, nope. I've never worked a day in my life at a job for the wireless industry.
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RUFF1415 said:...
Simply put from another consumer:
I've been with Cingular for nearly a year now. That's 11 seperate bills that I have recieved from Cingular, none of which had any billing errors on them. I am fully satisfied with the service that Cingular has provided me, and truly trust that I won't eperience any troubles with billing in the future.
The truth is that you're hearing so many horror stories about billing and Cingular is taking such a hard rap, because they have so many customers. Every company has billing errors. You only ever hear the bad things about billing, never the good things. So if there are more potential customers to have billing problems with Cingular, of course you're going to hear mor
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Billing problems have been blown out of proportion. I am not saying there have not been billing problems. But most of the compliants lack merit.
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simplymarcus said:
Billing problems have been blown out of proportion. I am not saying there have not been billing problems. But most of the compliants lack merit.
Thanks
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