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HELP! Cingular text messages...

RUFF1415

Aug 17, 2005, 5:46 PM
Okay, I've been a customer for nearly a year now. My service has been great and I've never had any issues with Cingular thus far...up until now. About two months ago Cingular started to send text messages (from the company) about different things such as advertisements, new ringtones, contests, and such. The problem is that I never signed up to receive them.

I wasn't sure if Cingular had charged me for receiving the messages that they sent until this month. On my account I have 33 text messages listed, 8 of which I can honestly claim to be my own, 5 incoming and 3 outgoing. I don't use text messaging enough to get a plan so I'll gladly pay the .10 per message, WHEN I KNOW WHY I AM RECEIVING THE MESSAGES. The other 25 of those messag...
(continues)
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cingularreppy

Aug 17, 2005, 6:07 PM
best ? i can ask you is how to the chrages appear on your bill
do they show up as
std subscription
premium text msg

things like that, if so they are not being sent to you be cingular... there are 3rd party companies... jamster, mblox, thing that that who send out msg to customer really without any kind of knowledge of what is goig to happen, but if you can tell me how they appear on your bill i can probalby tel lyou what going on
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RUFF1415

Aug 17, 2005, 6:13 PM
I know they are from Cingular, because the only messages I have recieved from people that I don't know were Cingular messages about promotions and contests they were having.

My bill lists some of them as M2M TXT (mobile to mobile?) and some as TEXT.
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RUFF1415

Aug 17, 2005, 6:19 PM
I'm not sure if that is what you were asking but that is all I can see from it.

A random line from my bill:

10 07/11 8:10 PM (My Mobile #) M2M TXT 1 Msg TMI1 SM SMS In 0.10
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cingularreppy

Aug 17, 2005, 9:45 PM
well i would have to say you are right bout them coming from cingular the m2m part would most likely represent mobile to mobile i am only a digital care rep not dealing with gsm accts but i would say call customer care and ask them bout this ( if you already have i apologize) there could be some kind of error, because cingular cant really charge you for a msg they send to you especially when you do not want it, so i would call care to see if there is some way to dispute that doesnt sound right

hope that answered your question
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RUFF1415

Aug 17, 2005, 10:14 PM
Thank you so much for all of your help! I was planning on calling customer care to find out what was going on anyway, and to ask them to find the root of these messages (especially since they are continuing after I requested to have them stopped). I just wasn't sure whether or not I would have any luck trying to dispute the charges.

Thanks so much again! 🙂
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drumminf00l

Aug 17, 2005, 10:44 PM
Normally, Cingular doesnt charge for text messages from us, the spam messages you are recieving may be from a third party vendor, and normally, if it was from Cingular, the number on the bill would show a wierd number with a bunch of ones, zero's, and twos, not an actual number, but without being able to look at your bill i'm not sure, I would definitely call in to customer service to see why you're getting them and they can instruct you how to cancel it 😁
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