More contract problems...rock vs hard place
For those of you keeping score...I think we (me and Cingular) are at deuce.
Had ATTWS, got 2 phones in exchange for 2 year contract, returned them within buyers remorse period, got the credit, contract was not taken off account. Took multiple calls, cussing etc now have notes on account that says contract has been corrected.
Except: Nobody at the Cingular stores (I think they were Cing. owned) have access to the info. Shop sees me as not eligible for upgrade. A manager has to call it in/override the system. Tried TWO stores in the Tysons Corner VA area. NO manager.
The question (besides the obvious being "why the eff do I put up with this bs"), isn't it better to buy from the store rather than over the phone? The CSR offered to ...
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Had ATTWS, got 2 phones in exchange for 2 year contract, returned them within buyers remorse period, got the credit, contract was not taken off account. Took multiple calls, cussing etc now have notes on account that says contract has been corrected.
Except: Nobody at the Cingular stores (I think they were Cing. owned) have access to the info. Shop sees me as not eligible for upgrade. A manager has to call it in/override the system. Tried TWO stores in the Tysons Corner VA area. NO manager.
The question (besides the obvious being "why the eff do I put up with this bs"), isn't it better to buy from the store rather than over the phone? The CSR offered to ...
(continues)
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Why don't you try to call first and maybe make an appointment with a manager. If you speak first on the phone they may even be able to note the issue to another employee so you have more than one person to speak with when you are ready to go in to purchase.
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If you went to a company owned store, (original cingular, not att) they should have access to your contract info. It comes right up on the screen if they are using opus/care.
Where are you located?
Where are you located?
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I am shopping in Northern Virginia.
The first one was a Cingular owned store (1927-c Old Gallows Rd Vienna, VA 22182) that had my old address in addition to the contract error (and no manager).
The second store I went went to was originally ATTWS ( 8365 C LEESBURG PIKE Vienna, VA 22182). I never bothered asking if they had my info, because the manager wasn't around and I was under the impression that a manager would be needed to override what came up on the screen.
These stores don't seem to have access to what the CSRs on the phone do.
The first one was a Cingular owned store (1927-c Old Gallows Rd Vienna, VA 22182) that had my old address in addition to the contract error (and no manager).
The second store I went went to was originally ATTWS ( 8365 C LEESBURG PIKE Vienna, VA 22182). I never bothered asking if they had my info, because the manager wasn't around and I was under the impression that a manager would be needed to override what came up on the screen.
These stores don't seem to have access to what the CSRs on the phone do.
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maybe they arent using the CARE system.. in my area, RSC's can override contract if necessary, and if needed, call the manager to get their password (only if u have a cool manager)
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colione112 said:
maybe they arent using the CARE system.. in my area, RSC's can override contract if necessary, and if needed, call the manager to get their password (only if u have a cool manager)
Send me a private e-mail with your number and I will see what we can do.
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HI,
Call Customer Care and ask to speak with a Retention Rep. I did, and was able to confirm that if ATTWS (TDMA) customer migrates over to Cingular (GSM), then the ATTWS contract is VOID! This was confirmed for me by the Retention Rep AND her manager. You then have the 30 days to "try" the new GSM service, and if you choose not to continue, then you walk away, ETF Free!!! As you are saying, not many reps have this info. I'd speak with a retention rep, and they should be able to help you. They will speak to the public if asked.
Call Customer Care and ask to speak with a Retention Rep. I did, and was able to confirm that if ATTWS (TDMA) customer migrates over to Cingular (GSM), then the ATTWS contract is VOID! This was confirmed for me by the Retention Rep AND her manager. You then have the 30 days to "try" the new GSM service, and if you choose not to continue, then you walk away, ETF Free!!! As you are saying, not many reps have this info. I'd speak with a retention rep, and they should be able to help you. They will speak to the public if asked.
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