oh, the sheer idiocy of some people...
I just had a customer in my store that asked if I coiuld charge his phone before he went to the airport. Of course I said yes, if he could give me twenty minutes to allow it to charge.
He's a legacy AT&T customer, with a Nokia TDMA phone. He asked if we had any of those phones in stock, I told him no, that Cingular hasn't carried or sold TDMA phones for around two years now. He claimed that on cingular's website they have his exact phone for $35. I told him he must have been wrong, that it was perhaps a newer model that ran off of GSM. He insisted that it was his same exact model, for $35 if he renewed his EXISTING AT&T contract. I tried explaining that he was horribly misinformed, that there was no way to renew his existing AT&T contract...
(continues)
He's a legacy AT&T customer, with a Nokia TDMA phone. He asked if we had any of those phones in stock, I told him no, that Cingular hasn't carried or sold TDMA phones for around two years now. He claimed that on cingular's website they have his exact phone for $35. I told him he must have been wrong, that it was perhaps a newer model that ran off of GSM. He insisted that it was his same exact model, for $35 if he renewed his EXISTING AT&T contract. I tried explaining that he was horribly misinformed, that there was no way to renew his existing AT&T contract...
(continues)
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It's not his fault things aren't explained clearly and left to you to correct.
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I don't work for cingular, but if thats one of your stupid most ingnorant customers, then damn....you got it made. Consider your self lucky. Doesn't really seem that serious.
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Every customer seems like the "new worst".
Seriously, though, if you could have seen how pissed off this guy got when I explained to him that what he was told before was wrong, you'd understand.
This is such a cutthroat industry. On both sides of the ball, too.
Seriously, though, if you could have seen how pissed off this guy got when I explained to him that what he was told before was wrong, you'd understand.
This is such a cutthroat industry. On both sides of the ball, too.
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those people will come too often in the future, when someone tells me about something on our website or something customer service "told them" then i say "well that sounds like a great deal, you better get that from them because i cant do it" no matter how un-great it is : )
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