Customer Service Sucks, Help Please!!! :(
(continues)
Go back to T-Mobile month to month until they come out with a phone you like. Then sign another contract with them. Since it seems your only issue was they didn't have phones you liked, this seems to be a fitting solution.
They do not run your credit at the point of sale, and their customer service sucks.
"The overall customer experience" is not going to be very good.
Call me. I match cingular.com offers, and I will tell you your deposit right away. Also, I have heard of 3rd party sites requiring deposits when corporate does not.
1 866 296 5564
This sounds like you DIDN'T buy from Cingular.com. If you bought it elsewhere (wirefly, etc.) then be upset with them. There IS a reason not to buy from them and this is it.
If you bought from Cingular.com you would have a credit check IMMEDIATELY and would never have your order placed in the first place until you paid your deposit.
Next time, please try to direct your wrath at the proper party. (and this guy is the one who will be surveyed and say Cingular has poor service. So much for surveys).
1 Samsung e317
1 Motorola V3 Razr - Black
Zip = 32713
I was saving $110 in rebates, not to mention the phones starting price is a lot cheaper online than in the stores. âšī¸
Samsung X497.....49.99-30.00 mail in rebate= 19.99
Samsung E317.....99.99-50.00 mail in rebate= 50.00
Moto Razr Black...199.99...no mail in rebates....
My point proven exactly...
I did look up the zip code and our prices in Company owned retail are the same as online for those phones you ordered....so poo on you.
One arm of a company should be just as reliable as the other. Tmobile isn't perfect, but at least you don't get bleeding morons all the time.
RUN AWAY NOW!
cubbie1423 said:
Tmobile isn't perfect, but at least you don't get bleeding morons all the time.
blockquote>
Yeah, we give bandages to our bleeding morons... Becase we ROCK! đ¤Ŗ đ
I honestley think they thought they were on our website.
My suggestion, got to cingular.com and verify that it is the same site.
If you have a deposit they will tell you, if your order is on its way or delayed for any reason, they will tell you, and if you need to replace your order they will replace it for you.
if you have the account # or can get it, I can tell you more. e-mail me at [email protected] and i will find out for you.
just post here telling me that you e-mailed me otherwise I wont check it.
IMHO, at least for me, its better to go into a store rather than talk to a rep over the phone. Better to deal with these issues on a more face to face level, appropriately.