Cingular Expelled from BBB
Cingular expelled from BBB for too many complaints
By Heather Forsgren Weaver
Sep 12, 2005
WASHINGTON-Cingular Wireless L.L.C. has been expelled from the Better Business Bureau of Upstate New York, according to a report in a Rochester, N.Y., newspaper. The nation's largest wireless carrier acknowledged the situation.
"We take all customer complaints very seriously, and we're working diligently to address the concerns brought to our attention by the BBB of Upstate NY. We want to set this right," said Rochelle Cohen, Cingular spokeswoman. "We will be meeting with BBB representatives today to address any outstanding issues they may have, and we will apply for reinstatement as soon as possible. It's very important for us to be a member i...
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By Heather Forsgren Weaver
Sep 12, 2005
WASHINGTON-Cingular Wireless L.L.C. has been expelled from the Better Business Bureau of Upstate New York, according to a report in a Rochester, N.Y., newspaper. The nation's largest wireless carrier acknowledged the situation.
"We take all customer complaints very seriously, and we're working diligently to address the concerns brought to our attention by the BBB of Upstate NY. We want to set this right," said Rochelle Cohen, Cingular spokeswoman. "We will be meeting with BBB representatives today to address any outstanding issues they may have, and we will apply for reinstatement as soon as possible. It's very important for us to be a member i...
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If you only knew what Cingular as a company allows its contractors to do in Cingular's name. For instance, the credit card processing dep't for the prepaid GoPhone plans basically has carte blanche with customer's bank/credit card accounts and can do anything they want to the generally low income prepaid customers without fear of reprimand from Cingular. The credit card company obtains triple and quadruple authorizations against customer bank and credit card accounts all the time to pay GoPhone monthly bills but Cingular doesn't care at all about how this ties up these poor customer's money and how it can really have harsh consequences on them. 😡
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