HELP! Need contract questions answered.
She was a long time ATT customer, then migrated over to Cingular. When they migrated her over, she was supposed to be put on a 2yr contract. But the CSR that did the migration, made a mistake. The system shows her as not being on contract. So I called Cingular...had a few words with a customer care agent...he was not going to make any changes to her account but was going to make notes of what he noticed. So the question is... I want to port her number over from Cingular to my carrier and my plan, what will she be charged? (This is in NY area)
Thanks for any help anyone can offer...
If you want her to go to your plan, and they say she's NOT on a contract then why argue with them??? Get the reps name and ID number and thats do what you gotta do!
Here are some more details about the situation...
Once the porting is initiated by SPRINT what will Cingular do since the system shows she is not on Contract, will a manager see it and say she should be on contract and charge my mother an ETF? She was charged the $18 migration fee when she changed from ATTWS to Cingular, she got the Moto V551 for $149. Hopefully someone can provide me with some more info. Thanks