Tired of idiot customers
So I just had a customer, an older woman, come up to me and ask me about my "Go Cards" I would like to write this conversation from here out.
Me: Do you mean prepaid?
Her: Whatever your go card is
Me: I have a prepaid program called Go Phone, which is a non-commitment monthly plan. For 29.99 a month, it gives you 200 anytime minutes.
Her: What if someone calls ME, will I be charged?
Me: After the first 60 seconds, you will start being charged for your minutes.
Her: Now why is that? If someone is calling me, they are being charged too so we are getting charged twice?
Me: No ma'am, say someone is calling you from a landline, the only person paying for airtime is you.
Her: What if they have Cingular?
Me: That is why we have fre...
(continues)
Me: Do you mean prepaid?
Her: Whatever your go card is
Me: I have a prepaid program called Go Phone, which is a non-commitment monthly plan. For 29.99 a month, it gives you 200 anytime minutes.
Her: What if someone calls ME, will I be charged?
Me: After the first 60 seconds, you will start being charged for your minutes.
Her: Now why is that? If someone is calling me, they are being charged too so we are getting charged twice?
Me: No ma'am, say someone is calling you from a landline, the only person paying for airtime is you.
Her: What if they have Cingular?
Me: That is why we have fre...
(continues)
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That is sad. Because Cingular is the best carrier out there. Let her go to another carrier like T-Mobile where you get more minutes. And with them you don't need rollover because you'll never use your minutes due to the poor coverage!
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🤣
Hmmm, wouldya look at this- just a little over a month ago.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
OMG! T-Mobile, I love you!
by iloveMOTOV300 Aug 11, 2005, 6:40 PM
I just got off the phone with customer service. I had to call in to pay off the balance on my old account. I had a family plan, but I changed it over to an individual plan. I owed a little bit on the old account but there are overage charges on there but they were not accurate, and I knew this because the rep told me so when he fixed my accounts when I changed plans. So what happened today is that since I had some confusion, she is giving me 50 bonus minutes every month until my contract expires next May. So n...
(continues)
Hmmm, wouldya look at this- just a little over a month ago.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
OMG! T-Mobile, I love you!
by iloveMOTOV300 Aug 11, 2005, 6:40 PM
I just got off the phone with customer service. I had to call in to pay off the balance on my old account. I had a family plan, but I changed it over to an individual plan. I owed a little bit on the old account but there are overage charges on there but they were not accurate, and I knew this because the rep told me so when he fixed my accounts when I changed plans. So what happened today is that since I had some confusion, she is giving me 50 bonus minutes every month until my contract expires next May. So n...
(continues)
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Yeah...he was turned down for a job. So he had a mental breakdown. Although I'm not sure if he wasn't a bit mental before the letdown.
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You can have a million minutes a month, if you can't get a signal they don't amount to much... (In southern new jersey, tmobile has almost no coverage)
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i had one guy call me a crook because he was sent a Visa gift card for his rebate and not a check like they used to do. he was dead-set against spending that $20. i suggested the next time he gets gas or pays his bill to use that instead, but he wanted cold hard cash. i told him if i had $20 on me i would swap with him to get the point across, but i was called a crook and a cheat. some people....
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Well, they did work to pay my bill, however, they didn't work at a gas station nor Walmart, which I thought was kinda cheesy.
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I used mine at a grocery store, a grocery store gas station, and at Chili's. Made an extra $0.84 on it too, once Chili's added their tip. Cingular said they're not paying it though, and it's up to Chili's. Chili's said not to worry about it.
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i think she came in my store next and dropped a bomb in her pants when i told her Verizon's prepaid was .99 a day acess fee. 🤣 old people just don't understand the money involved in th wireless industry. I have had countless people tell me i was lying when i told them the full retail value of a phone. To many people think cell phones cost 5 dollars to make and the network just upgrades and runs itself by magical elves and whatnot. anyone here been around long enough to remember when cell phone were 1000 dollars and you had to pay about 3 bucks a minute and walk around with a backpack on to lug your phone around. You just want to yell technology is not cheap and throw a motorola micro tac at their big stupid heads.
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they still think this is the days of the $7.95 /month right rate plan with a free phone to start off with. the industry has changed. they probobly look at a new Cadillac with all the new features and get scared.
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Waitaminute, are you trying to tell me there AREN'T magical elves running the network? Dammit, I bet you tell little kids there is no Santa Claus too, you big meanie... I BELIEVED in those magical elves, *sob* (wanders off in search of a box of Keebler cookies...)
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I am tired of idiot customer service reps.
called cingular on 9/27/05
Me: Yes, could you tell me if you have any new information on PTT service?
Rep: On what?
Me: PTT--Push to talk
Rep: What is that?
Me: PTT--is a walkie-talkie feature
Rep: Oh that would be cool
Me:Yes, it is supposed to come out in october.
Me: Shouldn't you know about this?
--------Sounds like an idiot to me. I hate that most of the time I call customer care I'm having to school the customer service reps on shi# they should know!!!!!! Holla if ya feel me! 🤣
called cingular on 9/27/05
Me: Yes, could you tell me if you have any new information on PTT service?
Rep: On what?
Me: PTT--Push to talk
Rep: What is that?
Me: PTT--is a walkie-talkie feature
Rep: Oh that would be cool
Me:Yes, it is supposed to come out in october.
Me: Shouldn't you know about this?
--------Sounds like an idiot to me. I hate that most of the time I call customer care I'm having to school the customer service reps on shi# they should know!!!!!! Holla if ya feel me! 🤣
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I'm tired of idiots on this forum.
Oh wait! Let me say that again using my old T-Mobile phone:
"I'm (breaks out) of id-(breaks out) on this (breaks out)!"
Oh wait! Let me say that again using my old T-Mobile phone:
"I'm (breaks out) of id-(breaks out) on this (breaks out)!"
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We had a married couple in our store a couple days ago, who were dead set on the fact that cingular service sucked, that everyone that worked for cingular sucked, that our network was the worst piece of s**t in the world, etc, etc, etc.. His problem was his old GAIT phone had somehow gotten set on call forwarding (to some number that was obviously put in when he didn't lock his keypad), and so he was no longer receiving any calls. He was about 1 more outburst away from me asking him to leave the store, when I got the call forwarding canceled and showed him that his phone still worked. He was like "Oh. Sorry. Yeah, I kinda remember doing that. Sorry again." and they just left, without another word. 🙄
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Yeah thats really lame. I am so tired of people doing things wrong THEMSELVES and blaming Cingular for it.
The most popular thing is people putting wrong PUK codes in, and then coming in with burned out sim cards telling me my company sucks and how horrible we are. Then I give them new sim cards and their stuff works fine.
Don't put a goddamn lock code on your phone.
The most popular thing is people putting wrong PUK codes in, and then coming in with burned out sim cards telling me my company sucks and how horrible we are. Then I give them new sim cards and their stuff works fine.
Don't put a goddamn lock code on your phone.
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I just tell them that there is a $25 charge for SIM cards (which in my market is actually true) but that I'm going to waive it this time because it's the first time it's happened. Then their account get a big red priority note, saying not to give them anymore free SIM's! *Knock on wood* I've never had a repeat customer for a blocked SIM, after I started telling people this. 😁
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I do that same thing. Mine are 25 dollars too, but I give them a break for the first offense.
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Ash,
A well chosen gesture will tell that Bacciagalup where to put it.
A well chosen gesture will tell that Bacciagalup where to put it.
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