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Was I lied to?

MelanieDoll

Oct 3, 2005, 11:52 AM
I just signed up for cingular service last week. I bought my phone and plan at a radio shack, and I told my salesperson that I wanted to bring my old cell phone number over to cingular. Well, the store was closing soon so she just gave me a random number and told me that I could change my new number to my old number later on. So, now I really want to do that but I've looked everywhere on the cingular website and I can't find anything on how to do it. I've also sent cingular emails but they haven't gotten back to me yet. I really want my old number on my cingular plan. I mean, I know it's just a stupid number, but still.... And my salesperson SAID I could make the change, so I will be really pissed off if she lied to me.....

I dunno.
What...
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Hello Moto

Oct 3, 2005, 11:59 AM
Yes you can. Call Cingular's 800 number. Follow the prompts, I think one is if you want to bring your number to Cingular. If not and you have to go through customer care, tell them you need some one in the porting dept... A stupid rep might tell you you can't port a number once you have service, but you can. Promise... you may need to get a new sim card, but go back to Radio Shack and demand they give you one since they refused to do the port. Also, complain to the store manager and ask for the number to a regional manager there. And when you call Cingular, make a complaint with them. They should not have done that to you... and don't close your old account with your old number out until you bring it to Cingular. If you close that account ou...
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jinx7676

Oct 3, 2005, 12:03 PM
if they do it right, you won't need a new SIM. if they give you a new one they are doing one of two things:

A.activating all over again and then cancelling the old one to get the commission on another new activation, or
B. something went WAY wrong in the porting department and they were forced to post it a different way. this happens about .0001% of the time.
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jinx7676

Oct 3, 2005, 12:00 PM
MelanieDoll said:
I just signed up for cingular service last week. I bought my phone and plan at a radio shack, and I told my salesperson that I wanted to bring my old cell phone number over to cingular. Well, the store was closing soon so she just gave me a random number and told me that I could change my new number to my old number later on. So, now I really want to do that but I've looked everywhere on the cingular website and I can't find anything on how to do it. I've also sent cingular emails but they haven't gotten back to me yet. I really want my old number on my cingular plan. I mean, I know it's just a stupid number, but still.... And my salesperson SAID I could make the change, so I will be really pissed off if
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Hello Moto

Oct 3, 2005, 12:03 PM
jinx7676 said:
MelanieDoll said:
I just signed up for cingular service last week. I bought my phone and plan at a radio shack, and I told my salesperson that I wanted to bring my old cell phone number over to cingular. Well, the store was closing soon so she just gave me a random number and told me that I could change my new number to my old number later on. So, now I really want to do that but I've looked everywhere on the cingular website and I can't find anything on how to do it. I've also sent cingular emails but they haven't gotten back to me yet. I really want my old number on my cingular plan. I mean, I know it's just a stupid number, but still.... And my salesperson SAID I could make the change
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MelanieDoll

Oct 3, 2005, 12:13 PM
Thanks so much guys. I think I'm going to go back there and talk to her and if she gives me trouble, well.... 😈

haha.

Thanks again for the help. 🙂
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ralph_on_me

Oct 3, 2005, 12:18 PM
COR stores are worse in my area than Agent stores. That person was being lazy, unless they didn't have the information required to port at the time they requested it. It's very common for a customer not to know their old service providers account number, and then come back with that information on a later day.
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Fluffhead

Oct 3, 2005, 1:55 PM
Actually, its a good exhibit of why not to go to a agent within a different retailer.

I'm a manager at an agent and we pride ourselves on having better customer service than everyone around us...including the COR stores in the area.

Kiosks in Sams, Wal-Mart, RadioShack, etc. will tend to screw you over than most..
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texaswireless

Oct 3, 2005, 3:26 PM
Lied to, no.

Victim of a lazy sales rep, yes.

As someone else stated, report it to the manager at Radio Shack and make them pay any costs incurred (new SIM, phone number change fee).

No excuse for lazy behavior.
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woodelehop

Oct 3, 2005, 3:53 PM
radio shack is off to a good start with cingular. it will only get worse. if the powers that be think there are problems with dealers now wait a few months until they beg for mercy because of the shack!
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texaswireless

Oct 3, 2005, 3:57 PM
Radio Shack has been with Cingular for some time, but only in regional areas. For instance, here in West Texas there is no Verizon.

They still push Sprint anyways.
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