Was I lied to?
I just signed up for cingular service last week. I bought my phone and plan at a radio shack, and I told my salesperson that I wanted to bring my old cell phone number over to cingular. Well, the store was closing soon so she just gave me a random number and told me that I could change my new number to my old number later on. So, now I really want to do that but I've looked everywhere on the cingular website and I can't find anything on how to do it. I've also sent cingular emails but they haven't gotten back to me yet. I really want my old number on my cingular plan. I mean, I know it's just a stupid number, but still.... And my salesperson SAID I could make the change, so I will be really pissed off if she lied to me.....
I dunno.
What...
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I dunno.
What...
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Yes you can. Call Cingular's 800 number. Follow the prompts, I think one is if you want to bring your number to Cingular. If not and you have to go through customer care, tell them you need some one in the porting dept... A stupid rep might tell you you can't port a number once you have service, but you can. Promise... you may need to get a new sim card, but go back to Radio Shack and demand they give you one since they refused to do the port. Also, complain to the store manager and ask for the number to a regional manager there. And when you call Cingular, make a complaint with them. They should not have done that to you... and don't close your old account with your old number out until you bring it to Cingular. If you close that account ou...
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if they do it right, you won't need a new SIM. if they give you a new one they are doing one of two things:
A.activating all over again and then cancelling the old one to get the commission on another new activation, or
B. something went WAY wrong in the porting department and they were forced to post it a different way. this happens about .0001% of the time.
A.activating all over again and then cancelling the old one to get the commission on another new activation, or
B. something went WAY wrong in the porting department and they were forced to post it a different way. this happens about .0001% of the time.
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MelanieDoll said:...
I just signed up for cingular service last week. I bought my phone and plan at a radio shack, and I told my salesperson that I wanted to bring my old cell phone number over to cingular. Well, the store was closing soon so she just gave me a random number and told me that I could change my new number to my old number later on. So, now I really want to do that but I've looked everywhere on the cingular website and I can't find anything on how to do it. I've also sent cingular emails but they haven't gotten back to me yet. I really want my old number on my cingular plan. I mean, I know it's just a stupid number, but still.... And my salesperson SAID I could make the change, so I will be really pissed off if
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jinx7676 said:...MelanieDoll said:
I just signed up for cingular service last week. I bought my phone and plan at a radio shack, and I told my salesperson that I wanted to bring my old cell phone number over to cingular. Well, the store was closing soon so she just gave me a random number and told me that I could change my new number to my old number later on. So, now I really want to do that but I've looked everywhere on the cingular website and I can't find anything on how to do it. I've also sent cingular emails but they haven't gotten back to me yet. I really want my old number on my cingular plan. I mean, I know it's just a stupid number, but still.... And my salesperson SAID I could make the change
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Thanks so much guys. I think I'm going to go back there and talk to her and if she gives me trouble, well.... 😈
haha.
Thanks again for the help. 🙂
haha.
Thanks again for the help. 🙂
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COR stores are worse in my area than Agent stores. That person was being lazy, unless they didn't have the information required to port at the time they requested it. It's very common for a customer not to know their old service providers account number, and then come back with that information on a later day.
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Actually, its a good exhibit of why not to go to a agent within a different retailer.
I'm a manager at an agent and we pride ourselves on having better customer service than everyone around us...including the COR stores in the area.
Kiosks in Sams, Wal-Mart, RadioShack, etc. will tend to screw you over than most..
I'm a manager at an agent and we pride ourselves on having better customer service than everyone around us...including the COR stores in the area.
Kiosks in Sams, Wal-Mart, RadioShack, etc. will tend to screw you over than most..
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Lied to, no.
Victim of a lazy sales rep, yes.
As someone else stated, report it to the manager at Radio Shack and make them pay any costs incurred (new SIM, phone number change fee).
No excuse for lazy behavior.
Victim of a lazy sales rep, yes.
As someone else stated, report it to the manager at Radio Shack and make them pay any costs incurred (new SIM, phone number change fee).
No excuse for lazy behavior.
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radio shack is off to a good start with cingular. it will only get worse. if the powers that be think there are problems with dealers now wait a few months until they beg for mercy because of the shack!
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Radio Shack has been with Cingular for some time, but only in regional areas. For instance, here in West Texas there is no Verizon.
They still push Sprint anyways.
They still push Sprint anyways.
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