voicemail min's?
This may sound like a strange question, but...
I was wondering if we get charged min's during peak time when dialing voicemail from your mobile phone.
I was wondering if we get charged min's during peak time when dialing voicemail from your mobile phone.
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Technically yes.
All markets vary as to whether they actually do count them.
In what area are you?
All markets vary as to whether they actually do count them.
In what area are you?
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I work in the Ocean Springs Call Center in the southeast region, which handles NY (dont ask, I don't know why being as NY is in the NorthEast). From my knowledge, I do know that calling vm during peak hours does go against your minutes. Some might say "But what if I dial my own phone number instead of pressing and holding down the 1 key?" Alot of people think they can cheat the system and just do it that way in hopes of getting the mobile to mobile discount, being as your own number is a Cingular number. Unfortunately, it does not work that way. Anytime you access your voicemail during the day time and you let it go past 30 seconds of voice time, it will go against your minutes.
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Really? In the CA/NV market we change the customer's VM number manually and it is counted in the system as mobile to mobile. (I work at a store not in a call center)
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it does i checked on my bill today from NYC but does it really matter how many minutes do use use an extra 2 to check vm won't kill you
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If you have M2M on your plan, then no minutes are being used. If your worried about it though, you can call your cell number from a land line and when you hear your outgoing message hit * and enter your code. It's totally free that way.
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It does use your minutes to check vm. you aren't calling another cingular phone, you are calling into a pilot number on a voicemail platform, so it's not rated as m2m (kind of like making a call thru voice connect. even if you dial a cingular number with it, the call is actually routed thru the VC system, so it doesn't rate as m2m either..tricky cingular....) It was billing like that in some markets, but i think they corrected it to where it isn't considered m2m nationwide now.
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for the people that are so worried about it, get Enhanced VoiceMail - no minute usage.
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thats why cingular cust srvc sux! u got 2 ppl replying here that both work 4 same company with different answers. should not matter that yer in different parts of country.. its all the same billing system & company. anyway ive got cingular srvc & no matter what time of day i call or what # i dial, whether its my own # or holding down 1 key, it comes out of m2m mins.
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geez this is crazy...look everyone...straight from CSP..it can't get anymore detailed than this...next time if ur a rep and u dont know what ur talkin about, don't just assume...it makes us look bad.
Customers WILL be charged:
1. when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when accessing Voicemail from outside their Home calling area, airtime + long distance, roaming and other charges may apply.
2. if they receive Voicemail messages while roaming.
Note: If a customer receives a Voicemail message and they do not have a plan that rerates to $0 (such as a nation plan) when they are roaming in a foreign market, they will be billed for...
(continues)
Customers WILL be charged:
1. when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when accessing Voicemail from outside their Home calling area, airtime + long distance, roaming and other charges may apply.
2. if they receive Voicemail messages while roaming.
Note: If a customer receives a Voicemail message and they do not have a plan that rerates to $0 (such as a nation plan) when they are roaming in a foreign market, they will be billed for...
(continues)
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cmon reps....if ur not sure what ur talkin about don't assume..makes us look bad...no wonder our cust service was rated low...this is straight from CSP
Customers WILL be charged:
when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when accessing Voicemail from outside their Home calling area, airtime + long distance, roaming and other charges may apply.
if they receive Voicemail messages while roaming.
Note: If a customer receives a Voicemail message and they do not have a plan that rerates to $0 (such as a nation plan) when they are roaming in a foreign market, they will be billed for air and toll.
Voicemail and Mobile to Mobile:
Ca...
(continues)
Customers WILL be charged:
when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when accessing Voicemail from outside their Home calling area, airtime + long distance, roaming and other charges may apply.
if they receive Voicemail messages while roaming.
Note: If a customer receives a Voicemail message and they do not have a plan that rerates to $0 (such as a nation plan) when they are roaming in a foreign market, they will be billed for air and toll.
Voicemail and Mobile to Mobile:
Ca...
(continues)
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