Show em' we care
Ok, I'm getting sick and tired of every time someone needs to vent something about a customer in here, we get berated for being human, and getting upset when someone has done something blatantly stupid. So what I want to see is stories about the good things you’ve done for customers and customers have done for you, and show these people that we do care.
I'll start with two recent events that I have dealt with.
1) I had a customer come into my store about 20 minutes before closing, and he wanted to do two relo's (relocation's). Ok, no problem 20 minutes is more then enough time for that, and I'll get two more activations for the day, I thought. I get relo on the phone and get the relo taken care of in no time flat. However it did take ...
(continues)
I'll start with two recent events that I have dealt with.
1) I had a customer come into my store about 20 minutes before closing, and he wanted to do two relo's (relocation's). Ok, no problem 20 minutes is more then enough time for that, and I'll get two more activations for the day, I thought. I get relo on the phone and get the relo taken care of in no time flat. However it did take ...
(continues)
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The only problem with case #1 was that that guy you were helping was a total jerk to me and seemed to seriously dislike women in general. Not to mention the fact that I had to stay and listen to the man continue to be a jerk to me for those hours after we were closed. Not to mention I had already told you 30 minutes into his dilema that it couldn't be solved the way he wanted when he wanted it and to just fix something for him then, and it was a Friday night, and we finally got out at 10:45pm, and we had to be back at work at 8am for our Saturday morning meeting, and I happen to live an hour away from the store. You were great with the jerk, though.
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Yeah, he was kinda a jerk to you, and I actually did feel really bad about your drive.
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My story, without too many details--
I have a prepaid customer who comes in frequently and regales us with tales of his personal exploits. He's quite wealthy, and so has many stories for us when he comes in. I have helped him several different times with different issues. He knows I'm something of a history buff, and he came in one time with a bag of stuff. He lays it all out on my desk, and it's a collection of items given to him by a retired Air Force Master Chief who worked as the Chief Steward, or whatever it's called, on Air Force One, through the 60's and 70's. These were items all bearing the Presidential Seal, so I knew they were legitimate. I thought it was great of him to bring his stuff in for me to look at.
Other stor...
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I have a prepaid customer who comes in frequently and regales us with tales of his personal exploits. He's quite wealthy, and so has many stories for us when he comes in. I have helped him several different times with different issues. He knows I'm something of a history buff, and he came in one time with a bag of stuff. He lays it all out on my desk, and it's a collection of items given to him by a retired Air Force Master Chief who worked as the Chief Steward, or whatever it's called, on Air Force One, through the 60's and 70's. These were items all bearing the Presidential Seal, so I knew they were legitimate. I thought it was great of him to bring his stuff in for me to look at.
Other stor...
(continues)
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Customers are usually only happy when they get exactly what they want. If policy prohibits them from getting something, they aren't going to be happy.
A customer's sense of expectation; thinking they deserve something; is very harmful to 'customer satisfaction'.
You can be the nicest person in the world, but if you tell them, "No." about anything, they are going to think of you as a horrible customer service representative.
A customer's sense of expectation; thinking they deserve something; is very harmful to 'customer satisfaction'.
You can be the nicest person in the world, but if you tell them, "No." about anything, they are going to think of you as a horrible customer service representative.
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