PAR or QA
Ok reps I need a lil support here. I've been working for Cingular for about 9 or 10 months, and have always felt that I've done a good job. Always been to work on time (I even show up like 30 min early, which really doesn't mean **** if you work in a call center since you can't start working until you log in). I've never had any conflicts with my manager or other employees. I always try my hardest at work and try to do my job the best of my abilities. I work a split shift, so there are times where I can get a lil stressed about things and where my day doesn't go so well.
However, with all that being said, when it comes to working for this call center, all that don't mean ****. You could try to show your fellow workers and those above...
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However, with all that being said, when it comes to working for this call center, all that don't mean ****. You could try to show your fellow workers and those above...
(continues)
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Do you work at StarTek in Regina? That's where I used to work and I felt the exact same way. I barely ever met PAR because of my transfers. I was given coaching but then I didn't hear anything about it after that. I didn't unresolve my calls but PAR was being pushed for so long that I stopped caring about it. They stress customer service and one call resolution but they want you to take all of these short cuts that doesn't even get the job done right. My advised to you would be SCREW PAR! Just work on your quality because that is the most important. You get more rewards for meeting QA scores anyways. As time passed when I worked there (which was less than a month ago) they stopped caring about PAR. No worries you will be fine.
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ya exactly... par isnt a big deal anymore... they have os many focuses in different direction QA and AER is the most biggest thing right now.. i think they finally figure out that having PAR stats isnt going to cut it i work on the regina center and i never meet par casue of reason and ya no one cares
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