Extended Warranty and/or insurance?
I was wondering what Cingular customers out there think of the relative merits of phone insurance from Cingular and the extended warranties available from retailers like Best Buy.
Have any of you actually used the coverage to replace a phone that was a lemon / lost / broken / stolen? Have you used the coverage to upgrade your phone, and if so did you do this openly or did you claim the phone was lost or broken?
Thanks,
Songdog
Have any of you actually used the coverage to replace a phone that was a lemon / lost / broken / stolen? Have you used the coverage to upgrade your phone, and if so did you do this openly or did you claim the phone was lost or broken?
Thanks,
Songdog
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Songdog said:
I was wondering what Cingular customers out there think of the relative merits of phone insurance from Cingular and the extended warranties available from retailers like Best Buy.
Have any of you actually used the coverage to replace a phone that was a lemon / lost / broken / stolen? Have you used the coverage to upgrade your phone, and if so did you do this openly or did you claim the phone was lost or broken?
I'm bumping this since it's been a few days; any opinions or advice? 😉
-Songdog
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Songdog,
Cingular's Lockline insurance is the best thing going. It costs $3.99 a month, and when you file a claim a $50 deductable will be collected. This covers the phone, SIM, and any accessories.You can file twice in a 1 year period.
Sure, I have heard all kinds of excuses from people who file claims. Lost, stolen, breakage, water damage, etc. Even though this is not right, some people do file a claim to get a new phone because they are not elligible for an upgrade. This coverage also covers beyond the 1yr. man. warranty. Hope this helps.
Will
Cingular's Lockline insurance is the best thing going. It costs $3.99 a month, and when you file a claim a $50 deductable will be collected. This covers the phone, SIM, and any accessories.You can file twice in a 1 year period.
Sure, I have heard all kinds of excuses from people who file claims. Lost, stolen, breakage, water damage, etc. Even though this is not right, some people do file a claim to get a new phone because they are not elligible for an upgrade. This coverage also covers beyond the 1yr. man. warranty. Hope this helps.
Will
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Here is a good question for you Cingular reps...
The ATTWS deductible for lockline is $35.00. Do you think that it was raise to the Cingular level or do you think Cingular's will drop to ATTWS's level?
I have more ATTWS - Cingular inquires, but I'll save them for my Team Leader and Trainers.
-independent
ATTWS 2G CC Rep.
The ATTWS deductible for lockline is $35.00. Do you think that it was raise to the Cingular level or do you think Cingular's will drop to ATTWS's level?
I have more ATTWS - Cingular inquires, but I'll save them for my Team Leader and Trainers.
-independent
ATTWS 2G CC Rep.
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Independent,
I asked my Cingular account representative for all of West texas about your question. Here is what I figured out. As soon as the FCC marks approval, the merger will take place at a high rate of speed. Some indicate that things will be completed as soon as December. So,
ATT customers who already have Lockline insurance and keep there old ATT plan which Cingular will support, can keep their deductable at $35.
ATT customers who add Lockline before the merger takes place will also get to keep the $35 deduc.
ATT customers who switch to a Cingular plan, and have the Lockline in place will also keep the $35 deduc.
ATT customers who switch to a Cingular plan and then add Lockline will have a $50 deductable.
The moral o...
(continues)
I asked my Cingular account representative for all of West texas about your question. Here is what I figured out. As soon as the FCC marks approval, the merger will take place at a high rate of speed. Some indicate that things will be completed as soon as December. So,
ATT customers who already have Lockline insurance and keep there old ATT plan which Cingular will support, can keep their deductable at $35.
ATT customers who add Lockline before the merger takes place will also get to keep the $35 deduc.
ATT customers who switch to a Cingular plan, and have the Lockline in place will also keep the $35 deduc.
ATT customers who switch to a Cingular plan and then add Lockline will have a $50 deductable.
The moral o...
(continues)
...
I actually ahve the warranty from Best Buy on my phone. I have had it for years and used it more than you could even imagine. It's much much cheaper than the insurance through Cingular BUT it won't cover as much. Things like loss, theft, or physical damage(water damage and broken phones) are not covered on this option. I like it and have never had any problems with it.
ryan
ryan
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