Just a note for all the TRASH talkers!
I have both Cingular AND Verizon service and phones. If Cingular was all that great I would not need Verizon and vice versa. I will say Ci...
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It's ok to protect and defend your company but when someone is frustrated and actually celebrating the end of a financial commitment to your company people might instead react with empathy. Help save a customer rather then lose one for life. Cingular cannot afford to lose customers. ANY customers.
I know Cingular is a good company. They have and will let customer's out of their contracts when t...
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I'm not going to defend rudeness but when someone who appears to be frustrated is called a name immediately I cannot blame him for flaming everything around him. People need to help others who have issues not call them names. You catch more flies with honey and all that.
I would have said to him "I understand your frustration, perhaps you can call Cingular and they might let you out early. If they don't then you can call them every name in the book.
I would too"
Phonebabe69 said:...
I think if you go back and read Migit's first post you will see some frustration but not nearly the inflammatory statements you imply. His FIRST response from a ,member was a brush off from just calling him a name. Now if you believe that will not fuel a fire you are mistaken. You flame an already frustrated customer what do you expect?
It's ok to protect and defend your company but when someone is frustrated and actually celebrating the end of a financial commitment to your company people might instead react with empathy. Help save a customer rather then lose one for life. Cingular cannot afford to lose customers. ANY customers.
I know Cingular is a good company. They have and will let cu
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See what I mean? You guys make all kinds of "assumptions" based on what? In life that is unsettling. In business that is deadly.
How could you know if he was banned? I certainly could not come to that conclusion based on anything he said. Many have said a lot worse and still do. A lot.
I stand by my informal "investigation". He came in frustrated and happy to be leaving your company.no one asked why, where he lived or anything. First response was calling him a name.
No I can't blame him for anything he said afterwards at all. You poke an angry dog with a stick he will bite it. He was t...
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I have a new respect for Cingular, if not those who frequent these boards. We will sign for one year with Verizon and see what happens. I am keeping my MPX220 just in case because I did enjoy the flexibility of GSM phones.
Thanks again. I'm guessing you don't work for Cingular.
Phonebabe69 said:
when someone is frustrated and actually celebrating the end of a financial commitment to your company
OK, his post about celebrating ending is contract is DEFINITELY not his first post. He flames Cingular in the UMTS News posts. If you cannot see that he is going above and beyond what is reasonable, you must be blind.
sangyup81 said:Phonebabe69 said:
when someone is frustrated and actually celebrating the end of a financial commitment to your company
OK, his post about celebrating ending is contract is DEFINITELY not his first post. He flames Cingular in the UMTS News posts. If you cannot see that he is going above and beyond what is reasonable, you must be blind.
You're kidding right? My first post was as Phonebabe said. Show me where I posted about UTMS before that? you can't. Or else you are seeing too much.
For the record: I do have cingular right now, a so-called "blue" customer, got my GSM phones about a month before the merger was finalized.
I am seriously considering, indeed, likely to switch, not becuase of poor customer service (as a corporate rate customer, I didn't experience much of that) but becuase:
1) upgrading my phone to something that I can stand to keep for the next two years is cost prohibitive.
2) the plans are more expensive--not just compared to what I have now, hey, I understand that plans change, but also compared to the competition. the minutes are...
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