Account Name Change Fee???? Please Help Quick!!
A friend of my wife's just called Cingular to get her business discount put on her account and her Husband's. They informed her that she would have to transfer her husband's account into her name in order for his phone to get the discount too. So she wanted to do this. The rep then proceeded to tell her that it was an $18 dollar fee to change the name/financial responsibility on the account. Is this correct???? I have never heard of this before. Please let me know.
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That is ridiculous. 🙄 I have never been charged that in all my years with Sprint and Verizon. I'm glad I will never have to change the name on my Cingular account.
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It's not JUST changing the name. It's closing one account and bringing THAT name to another existing account. It's kinda like a new activating. I DO think VZW charges for it.
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I have done this with VZW before on 2 separate accounts, and I didn't have to close any accounts, and I was not charged for it. I just had to change the name and Social Security number on the account.
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My co-worker just did the same thing with Verizon and she was charged $25. I was at the Verizon Store with her. Not a kiosk or mall independent, it was the Verizon store.
Phone was going from her mother (it was a birthday gift from mom) to her. Mom signed form and she presented form, they told her $25 for the "processing" fee.
Phone was going from her mother (it was a birthday gift from mom) to her. Mom signed form and she presented form, they told her $25 for the "processing" fee.
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🤣 ya and the s710 isent coverd with lock line 😲 hummm just admit your not right 100% of the time, boy arnt you ðŸ¤
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ya and the s710 isent coverd with lock line hummm just admit your not right 100% of the time, boy arnt you
Dude you are seriously just retarded. First of all that wasn't even him that was claiming that, it was me, second that has NOTHING to do with this. And third, drop this stupid subject.
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Nope, where there is a transfer of liability done, you do have a new account started. Your old account has to remain active under the original users name until all the paperwork has been completed and processed and then once that is done, a new account is created under the new user's name and the MTN is transferred to that new account, thereby closing out the old account. If it was done any other way, it would have been processed inappropriately.
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Thanks for the help, though, Anxio. I was just caught very off guard by this as I never encountered it before.
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Nope, sorry, VZW does not charge for that service. I don't fault Cingular for charging it, though. There are fees when you transfer car titles, loans, etc from one liability to another. These services do take time to complete and charging a fee for processing is perfectly logical, but VZW does not charge for liability transfers.
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Well, it depends. First of all, I don't know why it was a $25 fee. The fee VZW has is a $15 fee. Secondly, in some markets, the fee is automatically billed by the system, but the rep should apply a credit to offset that as there should not be a charge. So, I would say that it may have been charged, but the rep did not credit it when processing the account, but I don't know why it would appear as a $25 fee when in that instance it would only be $15. Hope that helps.
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When I was working for ATTWS and then taken over by Cingular, THERE WAS a charge for a COFR (Change Of Financial Responsiblity). Absolutely ridiculous...but they know they hold the cards in this game. Just bend over and take it. 😉
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Or just not change it because the business discount is not enough to make it worth the money to change....sad....but true.
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financial liability changes were once free but now they all charge, not to clear on sprint. only time vzw doesn't charge is if you are merging two single lines to a fam share in a store. at least when i call COOS they never mentioned it (i do this for porting purposes) when prior carrier accounts are in two different names.
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How very interesting! Here I am a CSR for Cingy and I had no idea we charged for COFR!! (My apologies to any customers I may have misinformed).
Having said that, I wonder if when our customers are trying to cancel their accounts, and then are asked if a COFR could be done instead, if they would still be charged?
Any thoughts...???
Having said that, I wonder if when our customers are trying to cancel their accounts, and then are asked if a COFR could be done instead, if they would still be charged?
Any thoughts...???
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i have done tons of COFR's and have NEVER charged a customer for it. if i was supposed to, i have no idea how. the system doesn't automatically generate the charge like it does for an upgrade or new act..
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