FYI on customer service/warranty service/technical support
Our quality and training has recently changed.
Im a WSC (warranty service center) rep for cingular.
We have recently gone through numerous new training classes (re-education training) with our new quality guidelines. in the past, we had 2 specific things to do as reps. Solve there problem, or exchange thier phones. If none of the above, trans to Customer care, and let them handle it.
In our training, we are still limited to specific things. We are now social prostitutes w/ this new quality. our calls are monitored, and our pay is bassed off of our quality/professionalism/empathy towards our customers. we are to treat customers like they are the one and only. and that we are mr. and mrs. cingular.
I have worked for multiple compan...
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Im a WSC (warranty service center) rep for cingular.
We have recently gone through numerous new training classes (re-education training) with our new quality guidelines. in the past, we had 2 specific things to do as reps. Solve there problem, or exchange thier phones. If none of the above, trans to Customer care, and let them handle it.
In our training, we are still limited to specific things. We are now social prostitutes w/ this new quality. our calls are monitored, and our pay is bassed off of our quality/professionalism/empathy towards our customers. we are to treat customers like they are the one and only. and that we are mr. and mrs. cingular.
I have worked for multiple compan...
(continues)
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Step 1 of Stan's plan to become the best. It's about time that Cingular realizes the customer is their lifeline.
And to all of those people out there who said Cingular was on the wrong track....guess you were all wrong. This is DEFINATELY a move to put them on the right track from a customer service point of view.
Kudos to Cingular's Management.
And to all of those people out there who said Cingular was on the wrong track....guess you were all wrong. This is DEFINATELY a move to put them on the right track from a customer service point of view.
Kudos to Cingular's Management.
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