Tech Support & Customer Service - MUST READ!
🤭 If your calling into customer service and your doing it for a tech support problem please do it from another phone! I can't stress this enough. Most of the time tech support with your phone requires you to turn your phone off. The number to call is 1-888-CINGULAR from a land line phone. Please help us to help you and call from another phone. Also don't call from your vehicle. It makes for a very dangerous situation. Don't put other peoples lives in danger because you can't get your text messageing to work. Wait until you get to work, or home and call from a SAFE PLACE! Thank you. 😁
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Yeah. It amazes me, I mean I know we're all human and what not, and I admit I have made mistakes in the past and don't think about things sometimes, but honestly, if you have a technical issue with something, doesn't common sense tell you, "I better call from another phone,that way they can have me test my cell phone to see if they get the problem fixed."? Same goes for XBM. When I was a CSR, there were numerous times where I had to advise the customer NOT TO CALL FROM THEIR CELL PHONE. Next thing you know, they call XBM from their cell phone even though it says on the IVR, "If you are having trouble with your cell phone and are calling from that phone, please hang up and dial 1-800-801-1101 from another touch tone phone", to which the c...
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uh, the number from a landline phone is 1-866-CINGULAR... the 888-CINGULAR is another company...
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