They would not be eligible for any other handset as the 7100g is readily available.

You get the same model you originally bought. Just a new (refurbished) model. The only way you can get anything other then the model you bought is if there out. In that case they give you the next closest match in terms of price and technology. In most cases there very stingy with what options you will get due to people constantly trying to pull one on them. Good luck!