How long have you been with Cingular? How much do you pay every month? As long as you've been with Cingular for at least three months with a good payment history, then tech support can either provide it to you or they'll have to fill out a form to get it...if it's not immeadiatly available to them, they've got to contact the manufacturer which can take a week or two to get sometimes...I'm still waiting on an unlock code for a V551 for a customer.